Active Employee

WBG
WBG Member Posts: 2 Novice Member Novice Member
in Reckon Payroll

Hi

we have one employee and have done previous pay runs for him without a problem however for the pay run today when I attempt to mark it as paid I get an error message that says there must be at least one active employee. The employee is displayed as being active.

can anyone help?

Best Answer

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff
    Answer ✓

    Hi @WBG,

    We've encountered a few cases like this in the past, and it appears to be related to one of the following issues:

    • A super fund/super item in an archived status
    • Employee setup had missing records - especially super fund and ABN

    Could you please take a moment to review these two sections for the employee and check if any updates are needed?

    Thank you!

Answers

  • WBG
    WBG Member Posts: 2 Novice Member Novice Member

    Thanks for your help

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Morning @WBG

    In addition to what @Jason_Z mentioned, can you please confirm if you have made any changes to the employee record or the Pay run?

    If so, there is a possibility that the changes are not updated properly. Please feel free to let us know for amu concerns. Thank you!

    Regards

    Tanvi

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