Error message when processing payroll

Therese R

I am receiving this error message when processing one of our payruns today.

It occurs when I click Mark as Paid.

Any suggestions as to what this means and where I should look to fix?

klaura

Hi Therese R,

Apologies if you have to go through that. But I am glad it worked that way.

Best regards,

Karren

Nickiu

Hi @Therese R

Regarding the error message, please check the pay run where employee has net pay of the balance showing in the difference of the mentioned error message which is $816.82 then remove the pay items on that employee and add it back again. this should resolved the issue.

or delete the pay run and recreate again is another way to fix this issue.

Cheers,

Nick

Therese R

Thanks Nickiu

I have located the employee that is having the issues. I have tried to do what you suggested and have logged out and back in with no change.

I am supposed to be doing a week of annual leave for them but the software is not processing it correctly. So I have tried to take it back to their regular pay and this is what I get: Zero

But the payroll summary screen is showing this:

Which isn't correct either. 20 x $39.52 = $810.16

How can I fix this?

Therese R

sorry 20 x 39.52 = 790.40 not 810.16.

klaura

Hi Therese R,

As Nick has suggested, have you tried deleting and adding the employee back into the Pay run? Doing this will recalculate the pay and possibly resolve the issue.

Best regards,

Karren

Therese R

Hi Karren

Yes I have tried this multiple times - just doing it again but what happens is that when I go to add the employee back into the payrun, it just times out on the update.

So I decided to create a one off separate payrun for this particular employee and now it seems to have worked.

Therese R

Thanks for the suggestions Karren.