Error message when processing payroll
I am receiving this error message when processing one of our payruns today.
It occurs when I click Mark as Paid.
Any suggestions as to what this means and where I should look to fix?
Best Answer
Answers
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Hi @Therese R
Regarding the error message, please check the pay run where employee has net pay of the balance showing in the difference of the mentioned error message which is $816.82 then remove the pay items on that employee and add it back again. this should resolved the issue.
or delete the pay run and recreate again is another way to fix this issue.
Cheers,
Nick
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Thanks Nickiu
I have located the employee that is having the issues. I have tried to do what you suggested and have logged out and back in with no change.
I am supposed to be doing a week of annual leave for them but the software is not processing it correctly. So I have tried to take it back to their regular pay and this is what I get: Zero
But the payroll summary screen is showing this:
Which isn't correct either. 20 x $39.52 = $810.16
How can I fix this?
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sorry 20 x 39.52 = 790.40 not 810.16.
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Hi Karren
Yes I have tried this multiple times - just doing it again but what happens is that when I go to add the employee back into the payrun, it just times out on the update.
So I decided to create a one off separate payrun for this particular employee and now it seems to have worked.
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Thanks for the suggestions Karren.
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