Pay items no longer working in new financial year

BobW
BobW Member Posts: 6 Novice Member Novice Member
in Reckon Payroll

Hi Everyone

I am having trouble with an employee and their salary sacrifice and extra tax contribution pay items

The pay item for their salary sacrifice has worked fine for over 18 months until the new financial year and it has stopped automatically being taken out. The item is still there in his employee info it just wont automatically work in a pay run you need to manually enter the amount

He has also asked to contribute another $20 to tax per pay run which I have set up but again it is in his employee page but wont automatically come up on a pay run.

Not sure what i have done but i have never had this trouble before.

Thanks

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 342 Reckon Staff

    Hi @BobW

    • Regarding the pay items that you have in the Employee record, have you tried removing it completely and re-added them back again?
    • When creating a Pay run which option are you selecting? - Is that Copy from previous pay run?

    Regards

    Tanvi

  • klaura
    klaura Reckon Staff Posts: 240 Reckon Staff

    Hi BobW,

    Is the salary sacrifice existing in the Pay set up?

    image.png

    Are you using the Default Pay items when creating a payrun?

    image.png

    Best regards,

    Karren

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