Payroll Error in Reporting

wilcleen
wilcleen Member Posts: 9 Novice Member Novice Member
in Reckon Payroll

Hi, we did a payrun on 10 october (only one), when i reconciled to this date in bank account I noticed the payrun was entered 3 times in the bank account to the 1 in payrol, so I went into payrol turned back into a draft and resubmitted payrun, this removed the additional 2 entries in the bank account from what i can see. However, today I have found that the Profit and Loss report is still showing 3 lots of the payrun for that date instead of the single payrun. Help need this fixed. Thanks

Comments

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff

    Hi wilcleen,

    This is an odd. When creating a pay run, it will also create a journal entry in Recko One. Can you check how many entries of journal you have for this payrun.

    You can check this in you comanion Reckon one> Day to Day> Journals.

    Best regards,

    Karren

  • 40176
    40176 Member Posts: 10 Novice Member Novice Member

    HI, we are also having the same issue! Last week we had many issues and it appears that in the day to day journals we have 4 extra runs. which is being picked up this week!

    how do we delete these extra runs please?

    Mel

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff

    Hi 40176,

    Has this resulted in three batches of payments in your Reckon One Transactions? Can you delete two of the payments that are unrelated to your current pay run?

    Best regards,

    Karren.

  • 40176
    40176 Member Posts: 10 Novice Member Novice Member

    Hi Klaura, I have 4 Journal entries to delete! But when i go in to Journal and choose a batch, i do not have the Delete option available on the top right hand side as indicated in a tutorial. Why would we not have this option?

    I have been able to process todays pays by only selecting the ones from today!

    Regards,

    Mel

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff

    Hi 40176,

    When you go Day to day › Business › Journals and tick the box for Journal entries, is there a Delete button at the bottom of the screen?

    image.png

    Program may not allow you to delete the entries, so you have to check you Reckon One transaction for duplicate payments.

    Best regards,

    Karren

  • wilcleen
    wilcleen Member Posts: 9 Novice Member Novice Member

    Thanks, found the extra journals and deleted the ones required.

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff
    edited October 24

    Hi wilcleen,

    I am glad you have it deleted. Did that also fix your Profit and Loss report?

    Best regards,

    Karren

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