Payroll Error in Reporting
Hi, we did a payrun on 10 october (only one), when i reconciled to this date in bank account I noticed the payrun was entered 3 times in the bank account to the 1 in payrol, so I went into payrol turned back into a draft and resubmitted payrun, this removed the additional 2 entries in the bank account from what i can see. However, today I have found that the Profit and Loss report is still showing 3 lots of the payrun for that date instead of the single payrun. Help need this fixed. Thanks
Comments
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Hi wilcleen,
This is an odd. When creating a pay run, it will also create a journal entry in Recko One. Can you check how many entries of journal you have for this payrun.
You can check this in you comanion Reckon one> Day to Day> Journals.
Best regards,
Karren
Kind regards,
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HI, we are also having the same issue! Last week we had many issues and it appears that in the day to day journals we have 4 extra runs. which is being picked up this week!
how do we delete these extra runs please?
Mel
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Hi Klaura, I have 4 Journal entries to delete! But when i go in to Journal and choose a batch, i do not have the Delete option available on the top right hand side as indicated in a tutorial. Why would we not have this option?
I have been able to process todays pays by only selecting the ones from today!
Regards,
Mel
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Hi 40176,
When you go Day to day › Business › Journals and tick the box for Journal entries, is there a Delete button at the bottom of the screen?
Program may not allow you to delete the entries, so you have to check you Reckon One transaction for duplicate payments.
Best regards,
Karren
Kind regards,
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Thanks, found the extra journals and deleted the ones required.
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Reckon Staff 
