Not receiving an MFA code

System
System Member Posts: 259 Moderator Moderator
in Reckon Payroll
This discussion was created from comments split from: Payroll MFA not working.

Comments

  • Bill Pidding
    Bill Pidding Member Posts: 10 Reckoner Reckoner

    I cannot sign in today because MFA does not send me any code.

    Pls advise.

    Thanks

    Bill Pidding

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Hi @Bill Pidding

    Can you try switching your phone to flight mode for 2 minutes, It seems to work for some cases.

    This will disconnect your phone from the mobile network. After that turn flight mode off and your phone will be forced to poll your network provider and any queues messages should come through. Try logging in again after that and see how you go.

    Also which network provider are you using, and when was the last time you received MFA codes?


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