Backup

Leanne_7663246

Hi

Hoping someone can help. Everytime I try to back up it comes up with the window that says not responding. If I leave it for around 10 minutes it will eventually back up. I just went to double check the back up log and none of the back ups I have done recently show they are there. The last one I can see is from April and I have done multiple since then. Can anyone help.

cheers

Leanne

Tanvi_kataria

Hi @Leanne_7663246

Please check this out for your reference - Reckon Accounts Hosted: When Performing a Backup Hosted is Frozen or Not Responding - Reckon Help and Support Centre

Feel free to reach out if any concerns. Thank you!

Regards

Tanvi

Leanne_7663246

Thanks Tanvi,

That all makes sense but it doesn't explain why the back ups I have just done today and other days are not showing in the back up logs.

klaura

Hi Leanne_7663246,

You may need to verify the data file before doing a backup. This is to check the integrity of the data file.

We have a KB article here providing your further details:

Verify and Rebuild - Rebuilding a data file in Accounts Business - Reckon Help and Support Centre

How to Verify Data and Rebuild Data in the Reckon Accounts Business Range (Desktop) - Reckon Help and Support Centre

I hope it helps.

Best regards,

Karren

GerryWinter

Where are you looking to see the backup logs?

Leanne_7663246

Thanks Klaura I was doing the verify/back up together

Gerry I am looking in the view back up log.

I log into hosted

Click on View back up log

It brings up the two users and the dates backed up. I have done 4 back ups today and none have shown up against my user.

GerryWinter

Have a look in B: Drive and see what's there.

Leanne_7663246

Thanks Gerry they are in the B drive. Not sure why they arent showing in the Back up log. Can you advise why Klaura or Tanvi

klaura

Hi Leanne_7663246,

You can check this KB here as to why the Backup is not showing in the Backup log in the Dashboard. You can follow the work around provided and to prevent this from happening.

Reckon Accounts Hosted: Backup Log on Dashboard does not show backup files - Reckon Help and Support Centre

Best regards,

Karren

Leanne_7663246

Thanks Klaura, that worked I can see them all now in the backup log in the dashboard

klaura

Hi Leanne_7663246,

I am glad it worked out for you.

Feel free to reach out anytime.

Best regards,

Karren