Overseas mobile number for Employee is causing error in STP

ShelleyG
ShelleyG Member Posts: 62 Reckoner Reckoner
in Accounts Hosted

We have a new NZ Employee working on a project. His contact number is +64. this is causing an error on the STP lodgement. Besides putting a +61 contact number, is there another work around?

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,209 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @ShelleyG

    Are you entering it in the Mobile field ? Try using the Phone or Alt. Phone field instead.

    If none of these suggestions work, I'd leave all the phone number field options blank & just enter it in their Notes instead!

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  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 568 Reckon Staff Reckon Staff

    Morning @ShelleyG

    If you can please provide with the ATO returned error message.

    There are chances that the error message is there because of a special Character in the Contact Field (! @ # $ % ^ & * _ +), if you try saving the number without + and try to resubmit the STP to ATO. I am hoping that should work.

    Please let us know for any concerns. Thank you!

    Regards

    Tanvi

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  • ShelleyG
    ShelleyG Member Posts: 62 Reckoner Reckoner

    Thanks for the answers. The employee does have an Aust contact number, so that has rectified the problem.

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