Pay Run keeps reverting to draft even though STP lodged successfully
Hi,
One of my clients pay runs keeps reverting to draft, even though the STP report has been successfully lodged.
When I first created pay run everything seemed to work fine and it marked it as paid and STP report was sent successfully (I have checked the ATO portal and it is there). I noticed the pay slip had not been emailed so I went back to check and noticed the pay run was marked as draft.
I have marked as paid (successfully) numerous times but when I go back in it has again reverted to draft. Because of this the pay slip email is not sending.
Please help
Best Answer
Answers
-
Hi @Bronnie ,
Thank you for sharing the details and sorry to hear that you are having issue with Pay-run.
To troubleshoot the issue, could you please let me know the following?
- Are there any changes or edit being made to the pay-run by reverting it to draft at any instance?
- Does the " Draft" status reverts immediately, or does this occur after a specific action ( such as refreshing page, logging out of Reckon payroll or some notification appears and then the Pay-run converts to draft)
- Have you tried creating a new test pay-run to check whether the issue also occurs for that new test pay-run as well ?
If you could let me know, that would be great for identifying the cause of the issue you are having and finding a solution.
Kind regards,
Reeta
0 -
Hi Reeta,
I just created a test pay run which worked perfectly. It also seemed to fix the previous pay run issue I was having. It is now correctly displaying as 'done' instead of draft.
Thanks for your help.
Bronnie
1 -
My last week's pay run also had the same issue of being reverted to draft in Reckon Payroll after marking as Paid. It happened after the pay run was successfully created and was marked as Paid, I logged out and came back later on to send out the pay slips but then it reverted to Draft and the pay slips were failed to be emailed. Called 1300 help line but was not able to get it resolved straight away and was told it had to be escalated to the next level, but heard nothing after that.
The next morning I logged in again to mark the pay run as Paid, this time it did not revert to draft and the pay slips were able to be sent out. Yet, logged in earlier this afternoon to create a new pay run for this week, the old pay run of last week then became draft again, how frustrating! As Bronnie pointed out above, it happens even though STP was successfully lodged. Just hope Reckon's technical support team can help fixing it before it becomes a serious issue.
1 -
I am still having this problem after several weeks. It means I cannot create a Superstream contribution at the time of my payrun and must come back later in the day to complete it.
Will keep an eye out for a fix to be posted here by Reckon soon 🤞
0 -
Hi @StephenLi and @Michelle Fendt,
Our development team is checking on this issue of payruns reverting to draft automatically and there would be a release soon in the new year to fix these issues. For now, our customers reported that it was working fine from the payroll app and it only happens when they use an internet browser. This issue may happen when you send payslips or submit your STP to ATO. We would request you to try marking the payrun as paid after it has reverted to draft and it should process successfully and stay as paid. Apologies for the inconvenience caused and we are working on the highest priority to fix these issues.
0 -
Has this been resolved as my payruns are still reverting to draft and when I mark as paid again it doubles up in the General ledger so I have to delete the payrun and redo it again. This is happened in 3 different companies.
0 -
Hi @LQHB ,
My pay run went through without issues this week.
I also had to reverse out double entry journals from previous pay runs that were reverting to drafts.
Hopefully you will see it working ok this week 🤞
0 -
Hi LQHB and Michelle,
Thank you for your patience and understanding regarding this matter.
We acknowledge that the situation may be frustrating, and please rest assured that our development team is actively addressing the issue as high priority. We will inform you as soon as we have an update.
Thank you once again for your continued patience.
Kind regards,
Reeta
0
