Why do column widths change?

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Retreev
Retreev Member Posts: 58 Reckoner Reckoner
edited April 8 in Accounts Hosted

I set my column widths up for entering bills, c/c transactions, item lists, employee centre etc. and they will unexplainably change to widths where I can't read what is in each column.

I am forever changing them back again. It doesn't happen all of the time, just every now and then, which makes it even more frustrating as it seems like Reckon has a mind of it's own.

Is there any way to stop this happening? I'm using Reckon Hosted.

Thank you.

Answers

  • klaura
    klaura Reckon Staff Posts: 399 Reckon Staff Reckon Staff

    Hi @Retreev,

    Can you let us know which specific column has changed?

    To help us better understand what you're seeing, could you also submit a screenshot?

    Best regards,

    Karren

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner
    image.png

    Hopefully you can see this screenshot ok. I had to block out some information for privacy reasons.

    The class column on the Employee Centre always gets really large and the Name column is the one that suffers! I recently removed one of the columns and that has helped to make the Holiday and Personal available columns visible, but they also previously would shrink to the point where I couldn't read them.

    It also happens to the Enter Bills and Enter Credit Card Charges too, but I have fixed them today and when I went back into them, they are coming up ok. They tend to stay correct for a while, but the employee centre and item list always go back to looking terrible.

    I have tried to reinstate what the Enter Bills one looks like so you get the idea of that as well…

    image.png

    Thank you.

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff

    Hi @Retreev ,

    I'm sorry to hear that you're experiencing an issue.

    Could you please let me know which internet browser you're using? Have you tried accessing it in a different browser? Also, does the issue occur with all files, or is it limited to a specific file?

    Please let us know so we can investigate further and work towards resolving the issue.

    Regards,

    Reeta

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    I have seen this same thing with a friend’s file in the chart of accounts. It is very frustrating

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    Hi @Reeta,

    I normally use Firefox, but I just tried it in Chrome and exactly the same thing happened.

    Thank you.

    Belinda

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,512 Accredited Partner Accredited Partner

    I personally use Opera as my browser for hosted

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • klaura
    klaura Reckon Staff Posts: 399 Reckon Staff Reckon Staff

    @Retreev Have you tried doing a Verify- Rebuild on the file to see if that makes any difference?

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    I can try that. I will give it a go tomorrow and let you know how it goes.

    Thank you.

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    Hi @klaura,

    Sorry, I ran out of time yesterday. I just tried the verify - rebuild and it came up with zero errors and the list still doesn't show properly. Are there any other options?

    Thanks.

    Belinda

  • klaura
    klaura Reckon Staff Posts: 399 Reckon Staff Reckon Staff

    Hi @Retreev,

    Is this happening on all of the files or all the other users? If we open the file in another device, are you getting the same?

    Best regards,

    Karren

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    It seems to only be the one file. I run two different company files. The second company is the parent company, so not many transactions go through that and therefore doesn't have the same data in it.

    The file is only ever accessed on my computer, so I can't answer that question sorry.

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff

    Hi @Retreev ,

    Reckon Accounts (Hosted or Desktop), list windows use the Windows OS to display.

    So, could you please try the below option:

    If you're using View > Multiple Windows and then maximise a window, the columns may auto-resize—but not the way you want.

    To avoid this:

    Use View > One Window, or

    Keep using Multiple Windows, but DONOT maximise—use Restore Down instead.

    Please let us know the outcome.

    Regards,

    Reeta

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    Hi @Reeta,

    Sorry, that doesn't work either.

    It's mainly on the Item List report as that resets itself every single time I reopen it. The others are only adhoc when they decide to resize themselves!

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff

    @Retreev ,

    Thank you for letting me know.

    I will have a further investigation and provide you with an update soon.

    Regards,

    Reeta

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    Thanks @Reeta, I appreciate your help.

  • tdPrado
    tdPrado Member Posts: 4 Novice Member Novice Member

    My columns do exactly the same thing, no matter what browser, and I have tried all remedies above. This has been doing this for several years now and is very tiring. I would have thought this was basic software programming to fix for a professional software company.

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    Also happens in Desktop version - for a long time

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    Yes it happens very regularly with the item list

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    Hi @Reeta,

    Just thought I would touch base and see if there was any update on the column width issue? It seems that there are many people that are having this issue, so it is possibly something with the background and not just an individual issue. Is this something that needs to be escalated to the development team? Is that @Rav that can help?

    Thank you.

    Belinda

  • Datarec
    Datarec Reckon Staff Posts: 1,327 Reckon Staff Reckon Staff

    A test on the Hosted platform:

    When the View mode is set to "Multiple Windows".

    image.png

    If the Employee Centre is specifically modified where columns are added to the default list.

    Then the column widths are adjusted.

    image.png

    If the Employee Centre screen is closed by clicking on the red "X" on the top right corner of the window.

    When the Employee Centre is brought back (by clicking the Employee Centre icon on the tool bar) the displayed screen no longer retains the previously set column widths.

    image.png

    When the View mode is set to One Window

    image.png image.png

    Once again if the Employee Centre (or other Centre or List screen) is closed, the windows that are open are rearranged and their column widths are not retained resulting in the text for smaller columns becoming less visible and truncated

    image.png image.png

    Even if each windows is once again maximised, the column widths do not return to their previously modified widths.

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    @Datarec,

    So are you saying that every time I close a window, it will go back to the original columns? I am a bit confused by your post?

    If that is the case, it really doesn't make sense. As something like 'Enter Bills' stays on the expanded column widths for a day, or a week, or so and then randomly it will go back to small columns again. So it doesn't seem to have anything to do with closing the window and re-opening it - unless I have read that incorrectly?

  • Datarec
    Datarec Reckon Staff Posts: 1,327 Reckon Staff Reckon Staff

    Hi @Retreev

    In the test shown above, specifically for the Lists or Centres (not the Enter Bills screen), when the window is closed and then re-opened the previously modified column widths were not retained.

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    Hi @Datarec,

    I find that very strange that it would go back to the default. Surely it should remain the same as what it has been changed to. Is there a way to change that?

    And it still doesn't answer my question for the other screens, such as 'Enter Bills'.

    Thank you.

  • Datarec
    Datarec Reckon Staff Posts: 1,327 Reckon Staff Reckon Staff

    Hi @Retreev

    There is no preference setting that dictates whether the modified column widths are to be retained or not.

    Since it is not retaining the modified column widths, it suggests:

    a) It was not designed to do so for those Lists or Centre screens, whereas it is designed to do so for data entry screens like the "Enter Bills"

    b) If it was able to retain the modified column widths in the past, that a change had occurred in the current version of the software to break that functionality.

  • Retreev
    Retreev Member Posts: 58 Reckoner Reckoner

    Thank you for the explanation @Datarec.

    Is there anything that can be done in the background to change this? It seems from the comments that there are quite a few people that have this issue and would like to see a change.