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Upgrading to 2025

Glenda_7846464

I have five company files that need upgrading to the latest version of Reckon 2025.

Three are ok but two will not allow me to login as Administrator as the password is wrong.

I don't think I ever had a password for the Administrator to begin with.

Also the Admin window doesn't open either.

Comments

Datarec

If you never had a password set for the Admin user, try leaving it blank and pressing OK button.

If it allows you in, then there was no password.

If it does not, then there is a password.

It is a good idea to ensure that you are able to login as the username "Admin" with a known password well before it becomes time to upgrade a file.

If you are able to login to the data file at all in the existing Accounts 2024 application using a specific username and password , you can view the User List by clicking on the Company menu, then select Users, then select View Users.

In the list that gets displayed, you can see which username has alongside it "(Admin)" and "(logged on)".

Glenda_7846464

Admin (Admin) doesn't have anything beside it. I can only login as a user and not Admin.

Kris_Williams

what happens if you type admin and leave the password blank?

Glenda_7846464

I cannot get the correct window to add the Admin password!

Kris_Williams

what happens when you click on the file to open it?

Kris_Williams

you can call me if you wish

0415 940 843

Glenda_7846464

I can only logon with the user Michelle, not Admin

Rav

@Glenda_7846464

When the file login prompt appears, enter Admin in the user name field and then try leaving the password field blank and see if that gets you in.

This will only work if there has been no file password set for the admin user.

Glenda_7846464

I have tried everything and I just can't remember putting a password on it but it keeps wanting one.

I will just have to log a ticket with support.

unknown

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Glenda_7846464

Easily. With no problems.

unknown

This content has been removed.

Glenda_7846464

With no password. The only explanation is that maybe the accountant had put a password without telling me. I am looking into this. I will lodge contact support if I cannot resolve the issue.

Rav

Hi @Glenda_7846464

Hopefully the accountant will be able to advise what password they may have set on the file login but let us know how you go.

If they're not aware of the password, our technical support team won't be able to assist as they don't have any visibility on an individual user password. Instead, shoot through a password removal request to our Data Services team, they'll be able to assist with removing a password set on the file and I'll link some info on this here - How to remove or reset an unknown Admin user password in Reckon Accounts (Desktop / Hosted) company

Glenda_7846464

I have checked with the accountant and he hasn't put a password on it. Somehow there seems to be one on it; whether I did it I cannot remember. I will contact support to remove it.

unknown

This content has been removed.

Glenda_7846464

Yes, I know. I certainly won't do it again.

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