Invoice pdfs not received by email recipient.
Sally Telfer_8103851
Member Posts: 4 Novice Member 
I am having complaints from my clients over the last two months that they are not receiving the pdf attachments of invoices witht he emails. I have not upgraded windows or made any other change. Is this my system or theirs? any ideas on how to correct this?
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Comments
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Hi there Sally,
Does this issue seem to be occurring on all outbound emails with an attachment or just a select few?
Also, are the emails themselves, being received successfully? ie. Is it just the attachment that is missing?0 -
I went into preferences and set all emails to bcc myself (and I have a rule set up in my emails so they all go into one folder and I can check whenever I want to). If you're getting them, then so are the clients, they probably just aren't checking their junk mail folder.1
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I'm doing the same strategy. ..great minds think alike....lol0
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For users on Outlook for Office 365, try the following to resolve the winmail.dat issue
https://community.reckon.com/reckon/topics/how-to-turn-off-tnef-to-prevent-recipients-getting-winmail-dat-attachments-for-outlook-for-office-365
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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Reckon Staff 
This discussion has been closed.