Sending forms has frozen and STOP button does not respond. How do I end the process?

Jocelyn HuigslootJocelyn Huigsloot Member Posts: 4
edited August 2019 in Accounts Hosted
I have emailed Statements.  It shows "Sending form 11 of 13" (so not a huge amount!).  It has not progressed, and clicking on STOP is not responsive.
I need to continue work and process pays but am stuck.
I have exited and logged back in, to be returned to the same screen.


  • Kerrie HKerrie H Member Posts: 136
    edited January 2018
    Hi Jocelyn, it is likely you have an email sitting in the background.  Press Ctrl and Page Up and it will bring it forward so you can send it.  If that doesn't work, sorry I don't know.
  • Jocelyn HuigslootJocelyn Huigsloot Member Posts: 4
    edited November 2017
    Technical Support provided solution:  Through Control panel, I needed to "Log off and remove session"
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Theres problems with the pdf generator. Jocelyn you are correct. That fixed it for me
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