2 of my company files are missing!
Options
Lee_8688889
Member Posts: 90 Reckoner 
I'm using Accounts Hosted. I have several company files within my account. The company names show up in the list to open. But when I click on either of them I get this message:
I have searched in the Live directory but the QBW files aren't there. Only a XX.QBW.ini file. I haven't had this occur before and am very concerned.
I've looked in the back-up folder but there is nothing there.
Please advise what I should do?
Should I be lodging a ticket via the phone?
Many thanks, Lee
I have searched in the Live directory but the QBW files aren't there. Only a XX.QBW.ini file. I haven't had this occur before and am very concerned.
I've looked in the back-up folder but there is nothing there.
Please advise what I should do?
Should I be lodging a ticket via the phone?
Many thanks, Lee
0
Comments
-
Hi Lee,
Can you please give our technical support team a call on 1300 799 150 so we can investigate this.
0 -
This content has been removed.
-
Were you able to locate the two missing company files?0
-
yes, there were on what appeared to be in a completely different area via an assortment of links. I'm guessing a different server? while the matter was resolved in that I was connected to the files via technical support, I don't actually know how I would access those files again. I didn't really understand the guy I spoke to and he couldn't explain why the files were in a different area to other files, or how I would avoid such an incidence occurring again.
I just download a backup every time/day and hope I'm covering my bases.
I hope your matter gets clarified soon.
0 -
If the files go 'missing' from the Q:\ drive (root of the drive) and you find it in some other sub-folder with a long name, then this means you have made use of the File Sharing function that shares a particular company data file (QBW) with another Reckon Accounts Hosted User.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
1 -
how do you change or rectify that? I'm not aware of file sharing with another user.0
-
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
0 -
This content has been removed.
Reckon Staff