Can’t edit or delete

nadiya · July 2021

Cannot edit or delete this Payrun for the employee please help

swakhlu01 . · July 2021

@nadiya Not sure if you created a new employee or migrated employee data across from another app. It might be possible to give you some guidance if you are able to provide a brief description of what you are seeing when you edi/ delete the Payrun. Have you created the Payrun within the Payroll app recently?

nadiya · July 2021

it is the end of year 2020/2021 pay summary can’t edit it and it added a ytd for one employee who only worked a Month for me

swakhlu01 . · July 2021

@nadiya I would suggest that you will have to wait until tomorrow as I understand there is an issue with working on 20/21 Employee Pay data that Reckon may have just fixed.

Refer this - https://community.reckon.com/discussion/8029285/payroll-app-known-issues-2020-21-pay-summary-ytd-tab-terminated-employees-updated-info#latest

@Rav may be able to guide you in the morning. Reckon has been working hard to fix this problem.

Rav · July 2021

@nadiya

The Payroll App has received an update (v2.11.10) which fixes an issue that was preventing editing of 2020/21 Year to Date employee balances.

I'll link my announcement on this below which has more info -

Payroll App update v2.11.10 - 2020/21 Pay Summary & Year to Date fix

Rav

Jul 6, 2021

Reckon Payroll App update v2.11.10
The Reckon Payroll App has received an update to version v2.11.10.
This update solves an issue which was affecting the Payroll App from displaying the 2020/21 Pay Summary in employee profiles. It also solves a problem with making corrections/amendments to the employee balances via the Year to Date tab in their profile.
After installing the new update, you'll be able to view your employees 2020/21 Pay Summary breakdown and also make amendments to their YTD balances from within their profile.
https://vimeo.com/571877337
Download the latest update from your app store -
Android
https://play.google.com/store/apps/details?id=com.reckon.payroll_lite
Apple
https://apps.apple.com/au/app/reckon-payroll/id1475871177

nadiya · July 2021

Hi

this update is for the reckon app not stp and I tried to migrate over but it says enter information again

extremely frustrating and no one has an answer

I even called ato they said they can’t help

it is a software issue I must contact stp

Rav · July 2021

That's correct. The info provided above is in relation to the Payroll App which is the category that you've created your discussion under.

Now that you've advised you're using the STP app, if you need to make any amendments/corrections to your employee pay summary balances in the STP APP you can do so by creating an Update Event. Check out the info in the help guide below which outlines how to use an Update Event to make corrections -

Updating Totals

https://community.reckon.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelp.reckon.com%2Farticle%2F521i391t47-stp-app-updating-totals-with-an-update-event

Updating totals with an update event. Update events allow you to update totals accumulated in the STP app throughout the year if they are not quite right. Update events also allow you to re-submit a…

In regard to your attempted migration to the Payroll App, what happened specifically and what was the message you were getting on-screen?

nadiya · July 2021

It won’t allow me to edit see photo

Rav · July 2021

I can't see any screenshots @nadiya

Can you step me through the process you're going through please.

Can’t edit or delete

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Payroll App update v2.11.10 - 2020/21 Pay Summary & Year to Date fix

Reckon Payroll App update v2.11.10

Android

Apple

Updating Totals

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