STP lodging error

John Gibson
John Gibson Accredited Partner Posts: 41 Accredited Partner Accredited Partner
in Accounts Hosted

A client has been successfully lodging STP via Hosted up till 13/06/2021

Then on 20th June and 4 lodgments since then we get an error message (that the ATO cannot help us with - even though the message comes from the ATO. The pay on 13th June (successful) is EXACTLY the same as the pays on 20th and 27th - absolutely no changes to the two employee pays

Message:

The value specified for an item does not match the item type (Value = "",item type = String, uniqueID = http:www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The actual length is less than the Minimum Length Value

Employee details are fully accurate, triple checked, and the client's second company employee STP lodgments are ALL successfully being

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Does anyone have a resolution?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,201 Reckon Hall of Famer Reckon Hall of Famer

    Have you checked the company email address for typos or extra spaces

  • Zappy
    Zappy Accredited Partner Posts: 5,227 Accredited Partner Accredited Partner

    John my friend, STP2 requires a valid email address in your company information. Have you checked this?

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,969 Reckon Community Manager Community Manager

    Hi @John Gibson

    Check out the info in this linked comment from a related discussion -

    https://community.reckon.com/discussion/comment/20619438#Comment_20619438


  • John Gibson
    John Gibson Accredited Partner Posts: 41 Accredited Partner Accredited Partner

    Thank you everyone......much appreciated the information. I have advised the client to add the email address (was missing) and will remember this for the future!

  • Zappy
    Zappy Accredited Partner Posts: 5,227 Accredited Partner Accredited Partner

    Nice work John. Glad to be of service.

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