STP lodging error

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John Gibson
John Gibson Accredited Partner Posts: 47 Accredited Partner Accredited Partner

A client has been successfully lodging STP via Hosted up till 13/06/2021

Then on 20th June and 4 lodgments since then we get an error message (that the ATO cannot help us with - even though the message comes from the ATO. The pay on 13th June (successful) is EXACTLY the same as the pays on 20th and 27th - absolutely no changes to the two employee pays

Message:

The value specified for an item does not match the item type (Value = "",item type = String, uniqueID = http:www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The actual length is less than the Minimum Length Value

Employee details are fully accurate, triple checked, and the client's second company employee STP lodgments are ALL successfully being

Does anyone have a resolution?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,360 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Have you checked the company email address for typos or extra spaces

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @John Gibson

    Check out the info in this linked comment from a related discussion -


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • John Gibson
    John Gibson Accredited Partner Posts: 47 Accredited Partner Accredited Partner
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    Thank you everyone......much appreciated the information. I have advised the client to add the email address (was missing) and will remember this for the future!