Reckon accounts has stopped working
Hi all, i am a long time user of Reckon and new to the community.
I am currently experiencing an issue with printing invoices. Once i raise the invoice and go to print it is saying Reckon accounts has stopped working and needs to be shut down.
Once i shut down i then loose the complete invoice i have raised. This is the second time in as many days.
Please help.
welb09
Answers
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What Troubleshooting have you tried? Sounds like data corruption. Can you download it to the desktop version and test it? Call me if you get stuck
Kevin 0407 744 914
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Hi @welb09
You indicated:
Once i raise the invoice and go to print it is saying Reckon accounts has stopped working and needs to be shut down. Once i shut down i then loose the complete invoice i have raised.
This sounds like you are entering an invoice and then attempting to print it before you have saved the invoice transaction.
Can you attempt the process whereby you enter the invoice, save it and then attempt to print it?
Can you confirm whether you are able to print any previously entered/saved invoices or any other reports without experiencing a crash?
Can you confirm whether your "Trial Balance" report" is able to be generated and that the Debits = Credits totals?
Have you backed up your file recently?
Does your backup include the 'complete verification' option being enabled?
Searching the Reckon Help and Support Centre | Asking good questions on the Community
#TipTuesday: Picture Paints a Thousand Words | How do I add screenshots to my discussion?
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Hi @welb09
Have you now resolved the issue?
Searching the Reckon Help and Support Centre | Asking good questions on the Community
#TipTuesday: Picture Paints a Thousand Words | How do I add screenshots to my discussion?
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Reckon Staff 