Reckon Accounts Personal Plus v31 (2024) fails Installation

Stephen_7060871
Stephen_7060871 Member Posts: 21 Reckoner Reckoner
edited November 20 in Personal Plus and Home & Business

Grrrrrr,

Downloaded the newest verson of the software & tried to install it.

Obviously I had to delete the previous version & after installing the new version it comes up with a fatal error "Program files may have been damaged"….

image.png

To add to my dilema, I cannot find the previous verson on the web to reinstall it if I can.

Does anyone have any solutions.

I raised a ticket a few hours ago but still waiting for support to contact me.

Thanks,
Stephen

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Stephen_7060871

    I'd recommend performing a clean uninstall and reinstall as best practice and we've got step by step instructions on doing so here - https://help.reckon.com/article/ily7uoxuo3

    Give that a go and let us know how you get on.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Hi @Stephen_7060871

    Also I wanted to ask, what device are you installing Reckon Accounts Personal onto?
    Is it a computer running Windows or MacOS?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,371 Personal Range Elite Expert Personal Range Expert

    If you get stuck give me a call and we can do it together 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner

    Hi Jason,

    MacOS running Parallels ARM Virtual Machine Desktop which has Windows 11 Pro version 22H2 software installed.

    Thanks,
    Stephen

  • DMA1
    DMA1 Member Posts: 2 Novice Member Novice Member

    I have exactly the same issues as Stephen_7060871.

    I tried rolling back to 2022 (which was running perfectly previously on the same platform as Stephen). That, too, failed, with the same error message about the program files being corrupted.

    Clearly not fully tested before release. I look forward to an early solution.

    Doug

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner

    Good morning Doug,

    I have successfully installed the latest release on a HP PC, but that means if I travel I will need to take my MacBook Pro & HP PC - grrrrr.

    I will be raising a ticket on Parallels asking them what has changed in their emulation software.

    Regards,
    Stephen

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,371 Personal Range Elite Expert Personal Range Expert

    I installed it on 2 computers without a hitch.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner

    Parallels Support tried isolating my Windows 11 from the Mac, but still Reckon would not install.

    Reckon System Requirements:
    https://help.reckon.com/article/46sqcli2rv-46sqcli2rv-installation-upgrade-guide

    These indicate:

    • 2.0 GHz Intel® Pentium® IV (or equivalent)
    • Microsoft® Windows® 10 / 11* operating systems and .NET Framework [Windows 64 bit support for Windows 11 only. Windows 11 requires a minimum of 2GB RAM (64bit)]
    • 185 MB of disk space for Reckon Accounts installation
    • SVGA 1024 x 768 with 16-bit colour recommended

    I am running Windows 11 Pro, version 22H2 with 6GB RAM, 64 bit operating system, ARM based processor.

    I have no idea what .NET Framework means & how to check what I have.

    Does anyone know if there is an ARM Processor version of the software?

    Thanks,
    Stephen

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner

    Probably not the right place to ask this question, but does anyone know of an online alternative to the Reckon Accounts Personal Plus desktop product?

    Every year I have issues.

    Thanks.

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner

    Downloaded the 2022 version & that will not load onto my Parallels Windows.

    Customer Support say there is nothing they can do to help me on a vurtual PC other than install Reckon on a real PC.

    I am now totally screwed………………..

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Hi @Stephen_7060871

    I've had a few other customers mention they're having similar issues with the new Apple Macs using Parallels.

    One option that’s worked for the people I’ve helped is installing Reckon Accounts Personal on VMware Fusion, which is another virtual machine software.

    Would this be a possible option for you?

  • DMA1
    DMA1 Member Posts: 2 Novice Member Novice Member

    Stephen

    The mystery for me is I had the 2022 version running perfectly on the latest versions of both Parallels and Win 11.

    Issues with both the v31install and 2022 re-install only occurred after deleting 2022 to initially install v31.

    There is clearly some coding issue with v31 that fails on Parallels on ARM and leaves a trail that corrupts other versions too. Infuriating!

    I, too, now find myself running Personal Plus on an old Windows laptop instead of happily on Parallels for ARM on my Apple Studio!

    Can some boffin suggest a fix??

    Doug

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner
    edited November 21

    Do you have TimeMachine Doug,

    I am thinking of copying data files I have changed in the past 48 hours to a USB & then doing a restore from TM.

    Bit scary & very, very annoying….. ☹

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650981#Comment_20650981

    Hi Jason,

    I used to use VMware Fusion but it wouldn't work on the ARM Macs, so I moved to Parallels.

    Not sure if the ARM issues have been resolved with VMware Fusion.

    Regards,
    Stephen

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    @Stephen_7060871

    I had success with another customer who was using a MacBook with the M3 ARM chip. Its worth a try.

    Apologies, but I can't recommend anything else at the moment. I looked into why Parallels wasn't working for my other customer, but unfortunately, I didn't find any solutions.

  • Stephen_7060871
    Stephen_7060871 Member Posts: 21 Reckoner Reckoner

    Thanks Jason,

    I have downloaded VMware Fusion & successfully installed Fusion & Reckon V31. I think it runs about 50% slower than Parallels.

    VMware Fusion is currently free for personal use. Found this YouTube to be quite helpful, except for the part where he jumped into the command line interface as fn-shift-F10 no longer works for some reason.
    https://www.youtube.com/watch?v=f9TUIVDUjto

    Regards,
    Stephen

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    @Stephen_7060871

    Thanks for the update and for letting us know what worked for you. I appreciate you sharing the link to the YouTube video as well — it should definitely be helpful for others who might be facing the same issue.

  • faigey
    faigey Member Posts: 51 Reckoner Reckoner

    Join the club.

    I have previously posted the following.

    Firstly I am using a Mac running Windows 11 via Parallels.

    I have an urgent and new problem.

    I have received the following email extract which is INNACURATE and now currently means I cannot use Reckons Personal Plus at all

    "Reckon Accounts Personal Range

    Hi Everyone,

    The latest Reckon Accounts Personal Range for AU & NZ are scheduled for release on 19 November 2024.

    This version has been thoroughly tested and is fully compatible with Windows 11."

    However, I have since been advised by Reckons Technical Staff that the program has indeed NOTbeen tested on a Mac using Reckons with Windows11 via Parallels

    Before being aware of the above I had downloaded and tried to update to Reckon Accounts Personal Plus V31 and encountered the following: "Your program files(not your data files may have been damaged.You will need to reinstall the program."

    I was then advised by Reckon technical staff to try and download the previous 2022 version.

    The same problem occurs - 'program files have been damaged"

    Reckon technical staff now cannot provide any further advice and in lieu to try contacting Reckon Community for assistance.

    I need some help quickly.

    Reckons Error Message Screenshot 2024-11-29 at 1.01.19 PM.pdf

  • Shocker
    Shocker Member Posts: 4 Novice Member Novice Member

    I've downloaded Reckon V31 but where do I find the installation key?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,371 Personal Range Elite Expert Personal Range Expert

    All the details are on your Reckon Members site

    https://members.reckon.com/Login.aspx

    log in with your ID & Pin

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Shocker
    Shocker Member Posts: 4 Novice Member Novice Member

    Thanks Gerry

    The only software version showing in my member's site is for Reckon Accounts Personal Plus 2022 Upgrade

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,371 Personal Range Elite Expert Personal Range Expert

    You are right, I will ask Reckon to put it up for you.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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