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Correct a STP submission
We switched payroll systems & when we made the STP event for all employees to be a ZERO value (we added the opening balances to the new payroll program) but one employee had their wages added in, instead of the value being ZERO & I need to correct this for the employee but i don not know how to create a ZERO update event.…
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Leave balances printing incorrectly on payslips
Has anyone had issues with employees payslip personal and annual leave balances printing differently to what is accruing in the payroll sytem? Ours went astray with the first payroll processed after the financial year
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STP finalisation
In case anyone else has this glitch - I noticed today when exporting the weekly STP file that the Year end STP still had Pending against it in Gov Connect despite there being an ATO receipt number attached to it. So I asked one of the employees to check their MyGov, and it was there ready
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Processing end of financial year
Hi Reckon team This is my first time doing an EOFY in Reckon One, do you have any instructions or a guide to follow so I can make sure I do it right?
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EOFY does not match Payslip Totals
Back in April one of the STP submissions had an error. Due to miscommunication the submission was resent as a payrun - and then as an update (5 times each). The payslips always had the correct pay amount. The STP YTD reporting is missing 1 payrun. How do I fix this. An update with the last pay did not reset the EOFY…
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EOFY finalisation report and STP YTD report balance don't match
Hello Rav Please see below screen shots of the reports after exporting them to excel: I have hidden the individual line items as it is too long but these are the totals in the EOFY report. Below are the totals in the STP report: If you add the Gross and Overtime together, the STP YTD report is over stated by $3368.06.…
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The best reports for your EOFY finalisation - #TipTuesday 📄📅
Happy EOFY everyone! Its that time of year again and if you're starting to get prepared for your EOFY finalisation, then hopefully this tip makes things a lot easier for you. I'm going to highlight a couple of reports that I'd highly recommend utilising to help make your EOFY reconciliation a breeze 🙂 ✨ The STP YTD Report…
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Super type reported as type R instead of type L in STP finilastion
Hi Community, I submitted our STP finilastion today and upon reviewing the submission before confirming, I noticed that for most of our employers the super amounts are being reported in the RESC column which is type R. We don't pay any additional reportable super contributions to employees only the SG amount. I can't work…
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Changing a payroll item in 2025 payslip
Hi Hoping someone can help. We had an employee who resigned. We paid out their annual leave and didn't pay super as no super paid on annual payout, however when doing the final pay we used our normal annual leave payroll item and changed super amount to $0 instead of using annual leave payout payroll item. All the figures…
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Payroll Item List "Account ID"
Hoping someone can help. After doing the latest webinar for EOY payroll I thought I'd go through some of the checks to make sure I'm Super Pay Day ready. I found in the PAYG Tax line the "Account ID" column shows our old ABN which I had changed 4 years ago. I updated the ABN in the Company Information "Tax Rego ID" and the…
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signing into Reckon
Hi, Our screen still has the option to sign into reckon 2025. We do sign into 2026 and it is updated with the latest tax rates. Will this disappear at some stage, or do we need to do something to make the option disappear? Thanks for your help. Lea-Ann
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Super detail employee report omitting information fro one employee. Need fix
Version: Reckon Accounts Hosted 2026 Issue: One employee's super is omitted from the Super Details by Employee report from a specific date onward. Unsure of the impact for EOFY Payroll. And I used to like the report for easy reference. This issue started 3 weeks ago when I changed the fund and has carried on since.…
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Cannot lodge Superstream Batch
I am getting the following message today. Every week I pay 1 employee for the same amount with the same super details and this week I get this message. This is what I have done to try and fix it. I have deleted the payrun and removed CBUS from the employee profile. I then renamed the Superfund CBUS OLD and archived it. I…
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RESC problem
Hi Just trying to do a bit of prep for the EOY STP and reconcile RESC I found an issue with one of our employees, where some of the Salary Sacrifice amounts are not being recognised as RESC amounts, and it is all very random. I have tried to verify and rebuild and that didn't find any errors and ran that report again and…
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Using the updated version for 2026/2027 in error
Can I go back into the current years file - 1. without losing any work posted since 2. If so how can I get into the current year file?