(MAPI error code 00000000 (0) at line 921 in sendemail.cpp

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  • Updated 7 months ago
(MAPI error code 00000000 (0) at line 921 in sendemail.cpp) - I get this error message when trying to email an invoice.  I use Reckon Accounts Premier Edition 2017 and Outlook 2013.  I would appreciate your assistance to fix this problem.  Thanks
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Sandra Masuda

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Posted 7 months ago

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Orkun Evren

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Sandra, we too experienced it in December last year after a series of windows automatic updates. There was one particular update to Microsoft outlook that made the running as administrator not work. The only way I got our emails working again was by going through the updates around that time and removing any relating to outlook. I tried it on one machine and when I found which update was the culprit, I was able to remove that particular update from all our other machines. Now all working again. Might be worth a look at your microsoft office updates.
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Orkun Evren

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Brecht, Unfortunately I cannot recall the particular update and I threw away the piece of paper after I removed them all. Sorry. We did actually have one machine that even after removing every office update still would not email so I just decided to do a full reinstall on that machine of all the os and software. 
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Kevin Russell, Accredited Partner

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Did you look at the forum?
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Orkun Evren

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Kevin if that was aimed at me, I looked at what I could and then gave up. Unlike accredited partners I don't get paid for reckon work I actually pay $4k a year so I don't have the time to spend hours/days/weeks finding solutions. My actual job takes up 60-70 hours of my time a week so then spending hours after that to find support for something I pay $4k a year for doesn't really sit well with me. I actually went to an accredited partner many years go when experiencing issues and for the $2500 I paid what I was told was to was rebuilds, export & imports, make portable files numerous times to shrink my company file and if that doesn't work then to create a new company file. Pretty much the same as " Did you look at the Forum " answers I see on here. If people look on the forum and found an answer do you think they would be asking for help ? Seriously people need help and its great if they get it but the number of times I see " did you look at the forum " " did you search the knowledge base ". It does my head in on a help forum......
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Vittorio Piacente

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Orkun could not agree with you more!!!
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Kevin Russell, Accredited Partner

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Orkun you and me are on a unity ticket. I want the problem fixed.
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Kevin Russell, Accredited Partner

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Did you check the forum? Did you check the knowledgebase? This is not a Reckon issue.
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Orkun Evren

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Kevin, Microsoft will tell you it's not their issue, if reckon says it's not their issue then I guess it is just the poor sucker that pays for both sets of software that is to blame..... This issue has been a work around since the inception of Win10 and keeps rearing it's head every year. I personally think it is Reckon's responsibility to keep their software updated with Microsoft. Reckon recommend that you keep your microsoft os and software updated so there fore one would assume that they mean all of the software and not just selective updates. It then would become reckon's issue to keep their software updated to microsoft updates. Just my opinion......
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Kevin Russell, Accredited Partner

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Well to be fair thats not correct. The security and important updates yes but not all of them. Otherwise I agree. It should not be beyond Reckon to fix a ten year old problem.
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Orkun Evren

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Vic I have been using reckon software in my business for nearly twenty years now. Compared to other equivalent software for the price it is well worth it. Like anything there are bugs and I don't believe it is a matter of " paying to fix ". However I do think reckon could move the email issue up on their priority list instead of constantly applying workarounds.