I'm seeing a black screen - cannot log on. What now?

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Cassie_7445184
Cassie_7445184 Member Posts: 1 ✭
edited August 2019 in Accounts Hosted

After pressing "Launch Accounts 2014 R4" the screen goes black.

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  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited August 2019
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    Hey Cassie, the black screen can mean that there is a longer period of time being taken for log in than usual. If nothing happens after say 3-5 minutes, disconnect the session from the control panel - failing that, please give tech support a call.
  • Sara - Balancing Numbers
    Sara - Balancing Numbers Member Posts: 75 ✭✭
    edited December 2016
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    Hi Cassie, I also find the following to be useful -
    Close your browser completely and re-open it
    Try in a different browser (ie Internet Explorer if currently using Google)

    Hope it's working for you now!

    Sara
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Tiffany, please see my posts above. Keen to hear how you go!
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