CAN'T GET ON THIS MORNING!!

Options
Kelly Leaning-Dalley_7329046
Kelly Leaning-Dalley_7329046 Member Posts: 9 ✭
edited January 2018 in Accounts Hosted
Cleared all history as per instructions, logged off any remote sesions/have closed computer down and restarted and STILL CANNOT LOG IN THIS MORNING!!

Comments

  • royce deere
    royce deere Member Posts: 7 ✭
    edited August 2015
    Options
    Me as well
  • royce deere
    royce deere Member Posts: 7 ✭
    edited August 2015
    Options
    just tried going in through the reckon home page - login - hosted and for some reason it worked straight away
  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 357 Reckon Staff
    edited March 2017
    Options
    Hi Everyone,

    Sorry to hear you are still having log on issues this morning.  

    We are hearing of only isolated incidences of users not being able to login this morning.  We are not aware of any system issue that would explain your experience.

    If you are still having logon issues the following is the best path to follow.
    1. Logoff the Hosted home page - Settings > Logout
    2. Close your browser, restart your computer and start a new browser session
    3. Log onto Hosted and go to the Control Panel and Log Off Remote Sessions
    4. If you are still logged on, log yourself off
    5. Return to the Homepage and launch Reckon Accounts Hosted.
    If you still have a problem then please call Technical Support straight away.  


    regards,
    John

  • Cathy Branson
    Cathy Branson Member Posts: 5 ✭
    edited August 2015
    Options
    I had this problem when I first installed Hosted - and discovered that Internet Explorer was not the best browser to use - If you use Chrome or Mozilla it will log on first time.... don't know why but seems to be a conflict somewhere in IE.
  • Kelly Leaning-Dalley_7329046
    Kelly Leaning-Dalley_7329046 Member Posts: 9 ✭
    edited August 2015
    Options
    It magically solved its own issues and just worked yesterday - I currently use chrome

Categories