Data file not found

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  • Problem
  • Updated 4 months ago
A new user has just tried to login into our data file. The data file doesn't show up in "Q". I thought I had to share the file, which I did. Now I can't log into the data file either. 
I have been on hold with support for over 1 hour - please HELP
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Wendy

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Posted 4 months ago

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Gillian, Accredited Partner

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Hi Wendy,

check in Q if you have a folder with your company name and cust id - when you share it creates a folder and file should be inside there

Gillian
ps if not sure post a screen shot
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Wendy

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I can't access my user log in now. Situation is now critical. No access, support help line on hold for over 2 hours. Emailed support. Might use my spare time looking at other accounting packages. 
Not happy
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Gillian, Accredited Partner

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Wendy,

if support dont get back to you, post your ph number and I will call and see if I can help

Gillian
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Wendy

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The trouble is that I thought I had to share the data file (which I now can't undo) and all access is unavailable. Number is 03 9310 7477
Thanks
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Wendy

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Thanks Gillian - now the admin password doesn't work. Is this a major problem to get this retreived?  I have a spreadsheet with all the passwords (and only I have access to this!)
Wendy are you using google chrome?  Clear all the cookies on your browser and try again.