DATA RECOVERY: How to move file from Upload folder to Q drive root folder on Reckon Accounts Hosted

Step 1: Login to the Hosted platform

 Access the Hosted platform login page through the link below.

AU https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx

NZ https://hostednz.reckon.com/RAHV2/ReckonAccountsLogon.aspx

 

Step 2: Launch the Accounts Hosted application

Choose the correct Hosted version and launch it by clicking the button

 

When you see the Reckon Accounts Login screen, press the Cancel button.

Step 3: Locate the existing data file that you need to rename

1. When the Reckon Accounts Hosted software is displaying the “No Company Open” screen:

 

 

2. Click on “Open or restore an existing company file”

3. Select the “Open a company file (.QBW)” option then click the Next button

4. When prompted with the Open a Company dialog window, you will need to locate the data file which is located in the Q:\Upload by navigating inside the folder (double-click on the Upload folder)

Step 4: Select data file that you need to move

1. Click on any ‘white blank space’ area to target the active window

2. Now use the arrow keys on the keyboard to move up/down until the name of the data file that needs to be moved is selected and highlighted

The company file will typically have a red icon alongside the file name.

Do not mouse-click onto the file name as this would initiate the opening of that file

3. Press the CTRL and "X" (the letter x) simultaneously (CTRL+X) to 'copy/cut' the file

Step 5: Move data file to the Q: root 

1. Click the icon with the green arrow to navigate back out of the Upload folder

2.. Then when you are back in the "Look in: My Live (Q:)" folder press the CTRL and "V" (the letter v) simultaneously (CTRL+V) to 'paste/move' the file


Step 6: Open the data file 

You can now select the file that is now on the Q: drive and click the Open button

Regards,

Data Recovery Team