DVD to load Reckon Accounts 2016 Update does not run anything - unless I delete previous version of

Welcome to the Reckon Community and thank you for your question.

Thank you Andrew for helping the community and here are more detail steps in addition to the above post:

Upgrading your software

Reminder: before upgrading, have you:

·         Printed a selection of reports from your original program

·         Created a backup of your original company file and validated it

·         Installation guide http://downloads.reckon.com.au/2016_ReckonAccounts_IAUG.pdf

·         Now uninstall the previous version of Reckon Accounts Personal from control panel >     Uninstall a program http://windows.microsoft.com/en-us/windows/uninstall-change-program#uninstall-change-program=windows-7

·         How to do a clean uninstall http://kb.reckon.com.au//issue_view.asp?ID=4333

Now you can install the new Reckon Accounts Personal 2016 and restore the backup.

We hope the above helps you resolving your issue. If you need further assistance, please let us know.

Cheers
Mustafa