Error -6000,-83, and -6177,0

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  • Updated 1 month ago
  • (Edited)

After we upgraded 2019 version (we save company file on our server and install the 2019 version in each user’s computer 5 in total), one user has trouble to login every morning. She has the below error and couldn’t login. But she can login after one of the other users login. Problem is she’s working early hours, so I have to leave my Reckon open during the night so she can login next morning. I tried to search for the answer, apparently it’s a common problem. But I’m not comfortable to delete any nd files as per the instruction. And I’m not sure why it only happened to her. Our outsourced IT person said this is the software issue and I should ask the software support for a solution. Could you please help me with this? I’ve screen shot some info below. I tried to login using different directions, all failed.

 

 http://kb.reckon.com.au//issue_view.asp?ID=404&_ga=2.252742409.1283702684.1563505707-1008345987.1534813763

 

Thanks

Linda


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Tian Lan

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Posted 1 month ago

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Debbie Vantwest

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Hi

I use the same software but I have the single user one.  I don't know much about the multiple user package.  But just a thought,  If you are the administrator and you created the accounts for the rest of the people and none of the others have this problem, go back into that account and check if she has limited access.   If so, change it to full access.  I could be wrong about my thinking.  

Debbie
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Tian Lan

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Hi Debbie

Thanks for your reply. We have the same access. I think it's something to do with her networks. But thanks for your thought.

Linda
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Linda Putland, Accredited Partner

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Has your outsourced IT person been given access to the KB article so they can check all the network configuration requirements are correct?  Agree you might not be comfortable with deleting .nd files etc but your IT person should be able to confidently follow the instructions and check everything on that machine?   A question I would also be asking to try and figure out why one user is having issues - would be around their machine - are they using the same operating system as all the other successful users?  ie who is using Windows 7, who is using Windows 10 - are they all ethernet connections or are some wifi?  if other users are not logged in - can she open the file in single user mode?  or does she have the issue regardless?
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Tian Lan

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Hi Linda 

Thanks for your reply. I'll try to get our IT person to look into it for us. It's very inconvenient for us at the moment. We are all using the same operating system and we are all using company's internet. If no users logged in, she can't open the file. She can only open the file when someone's logged in first.

Thanks
Linda
Hi Tian

Make sure the PC with the issue isn't running 'multi-user hosting', this should be the server only.
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Tian Lan

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Thanks Linda. I will try it tomorrow at work. And will let you know if it's working or not.

Linda
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Tian Lan

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Hi Linda

I stopped her from hosting multi user yesterday. She could login as single user now. But when others start work, no one could login, and having same error message as her before. And she couldn’t switch to multi user mode. Unless she hosts multi user again, or log out and asking the other users login first, then she could log back in again as multi user. Any ideas about this?

Thanks
Linda
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Linda Putland, Accredited Partner

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It sounds like the multi user isnt configured correctly for anyone... this is a job for an IT person with networking experience - so if you want to use your IT person - then ask them to read the instructions and follow... or you can engage an Accredited Partner with multi user experience to configure this for you.  Can be done via Teamviewer or find a partner local to you?  https://partnersearch.reckon.com/  most of us are pretty busy - but someone should be able to help you... email me if you want to do remotely - linda@abcomputing.com.au - I have a window of time from about 1pm to 2pm central time today...


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Tian Lan

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Hi Linda

Sorry I just read your message and missed the time. Could we do this after 4pm tomorrow or Thursday?

Thanks
Linda
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Linda Putland, Accredited Partner

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Can do after 4pm Thurs...send me an email.. cheers