error qbEAS.XML BAS lodgement

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lucy_7165307
lucy_7165307 Member Posts: 8 ✭✭
edited February 2020 in Reckon Accounts (Desktop)
running reckon accounts plus 2014. Just upgraded to windows 8.1. Error message while lodging BAS through ATO business portal lodgement " qbEAS.XML -  This file does not have a program associated with it for performing this action. Please install a program or, create an association in the Default Programs control panel."  Tried doing this, but not enough information to create the default. Any ideas would be appreciated.    

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  • Shane_6461899
    Shane_6461899 Reckon Staff Posts: 339 Reckon Staff
    edited February 2020
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    Hi Lucy,

    Reckon has a knowledge base article on this that can be found at http://kb.reckon.com.au//issue_view.asp?ID=224.  There are not steps specific to Windows 8.1 but they do have them for Windows Vista.  The steps would be generally the same, except for the first step which is to click Start.  You will just navigate to the control panel however that is done in Windows 8.1, and from set the program associations to Internet Explorer as per the article.

    Hope that helps.

    Regards,
    Shane.

  • lucy_7165307
    lucy_7165307 Member Posts: 8 ✭✭
    edited October 2014
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    Thanks that did the trick! Now I have cross site scripting error while lodging. I 'm lodging it via internet explorer, I don't know how to lodge it via chrome. any ideas.
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Lucy, with script errors, playing around with IE's security settings tends to do the trick. Please see: https://community.reckon.com.au/reckon/topics/script_error-qp98i

  • lucy_7165307
    lucy_7165307 Member Posts: 8 ✭✭
    edited October 2014
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    thankyou, I tried that but didn't work. I went into internet options, security and disabled the xss filter while lodging bas then enabled it again. Worked fine.

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