Error: This error was passed through the the Reckon.CashbookCore.V1ServicesAdaptor.JournalServiceAda

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Valentine Yee
Valentine Yee Member Posts: 2 ✭
edited July 2019 in Reckon One
Error: This error was passed through the the Reckon.CashbookCore.V1ServicesAdaptor.JournalServiceAdaptor: E0000000763: The journal does not balance ($39,849.38DR vs $39,493.38CR = difference of $356.00DR). This error has come up when I press the finish pay run button. This had occurred after processing and trying to finish the second pay run. Can someone inform me where do I go and fix up this imbalance journal. Your help is appreciated 

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  • Breanna Grebenc
    Breanna Grebenc Member Posts: 2 ✭
    edited July 2019
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    I have just had this too! Would love a solution 
  • Valentine Yee
    Valentine Yee Member Posts: 2 ✭
    edited July 2019
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    Hi Breanna

    I could only managed to resolve this problem by deleting the pay run and re-run the pay run, see if this works

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