How do I restore a backup file in Home and Business 2017

  • 1
  • Question
  • Updated 6 months ago
  • Answered
When I go to restore a backup file from a USB I follow the prompts but it does not restore despite saying it has. The backup file has a Rkn extension as opposed to the Qdb files my earlier versions used to create. Can anyone help please?
Photo of Michael Carmody

Michael Carmody

  • 120 Points 100 badge 2x thumb

Posted 11 months ago

  • 1
Photo of Robyn Kelly

Robyn Kelly, Accredited Partner

  • 3,596 Points 3k badge 2x thumb

Hi Michael do you mean "as opposed to the QDF files"????  Have you recently upgraded?  What version were you on and what version are you now on please?  And what version do you now have installed please?

Regards, Robyn Kelly

Photo of Michael Carmody

Michael Carmody

  • 120 Points 100 badge 2x thumb
Yes Robyn it is a QDF,  I got that wrong.
Photo of Robyn Kelly

Robyn Kelly, Accredited Partner

  • 3,596 Points 3k badge 2x thumb
Did you get this working Michael?
Photo of Gerry Winter

Gerry Winter, Accredited Partner

  • 844 Points 500 badge 2x thumb
Michael,
Make sure after you do a backup with .RKN extension that when you come to restoring it later that you are looking at the correct backup file, after you do a restore you will need to go and open the file form the menu bar, always check to file name as it came change from your original.
Need anymore help give me a call on 0418907140, i will be back in Aus. at the end of the month.

Gerry