Journals not allowing 'narrations' to be entered
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Sarah Mostyn
Member Posts: 15 ✭
When entering Journals (to record cash income and expenses) Reckon throws a hissy fit each time I try to type in a narration. First of all it comes up with an error message 'The account name already exists and is currently not valid for this type of transaction, please select a valid account. Do you want to add a new account instead?'
Then if I close the error box and enter the narration, the whole thing jams up and I can't save or add new lines without deleting the line.
After much playing around with it I have now worked out that it works & allows me to enter a narration ONLY if I enter each line in the following order: Select account, then select the tax code, then enter the narration, then enter the amount. The problem seems to be isolated to Purchases transactions not Sales.
PS. I am an accountant and am well aware that my chart is set up correctly and that this error should not be occurring. This is yet another frustrating glitch with Reckon One.
Then if I close the error box and enter the narration, the whole thing jams up and I can't save or add new lines without deleting the line.
After much playing around with it I have now worked out that it works & allows me to enter a narration ONLY if I enter each line in the following order: Select account, then select the tax code, then enter the narration, then enter the amount. The problem seems to be isolated to Purchases transactions not Sales.
PS. I am an accountant and am well aware that my chart is set up correctly and that this error should not be occurring. This is yet another frustrating glitch with Reckon One.
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