After using Quicken 2008 for years about 6 mth ago I found my backup files had no Quicken icon and would not restore files. I have upgraded to Reckon 2013 but the problem persists and I am still unable to backup useable files?
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120 Points
Posted 6 years ago
Ifti, Product Owner
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6,616 Points
Hi Keith,
Thank you for your post.
If there is no icon next to a file, it might point to an invalid or no program association for that file extension.
Try this:
(Windows 7):
I would suggest you to try below:
I hope above helps you to resolve your issue.
Thanks
Ifti
Thank you for your post.
If there is no icon next to a file, it might point to an invalid or no program association for that file extension.
Try this:
(Windows 7):
- Go to Control Panel > from top right, change View by to Category
- Click on Programs > under Default Programs, click Make a file type always open in a specific program and wait until the list loads (may take few minutes)
- Look for .qdf and double click on it
- In Open With window, select ReckonAccounts Launcher (2013) or Quicken Launcher (older than 2013) if present, otherwise Browse to C:\Program Files (x86)* \Quicken\ and select qw.exe and Click Open
* (for 64-bit OS, for 32-bit, it'll be under Program Files or if you have changed the installation folder, choose that)
- Click OK again to save and close Control Panel
I would suggest you to try below:
- Create a folder in your Desktop or C drive called "Reckon Data files"
- Go to your old version and make a new backup and save it to the folder in step 1
- Now open up Reckon Accounts 2013 and restore file from that folder and save it to a new location (to differentiate any previous files)
I hope above helps you to resolve your issue.
Thanks
Ifti
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418 Points
I can totally sympathize with you. Recon needs some serious competition. I for one would be out in a flash.
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6,320 Points
There are surely other personal finance packages available in the market and it would be up to the user to seek out the best solution for their needs.
Note that not all users pay attention to the resulting file name and how it gets larger, or how such a file name length in conjunction with the folder path can be problematic.
In saying that, the issue with the file name getting larger because the user has ticked the option to add the "Add the date to the file name" to the backup name should be fixed up and does not appear to be a complex problem.
A simple check by the 'backup function' to test for how long the file name is and if it exceeds say 250 characters, should either prompt the user to change the name or rename the file totally, keeping the actual file name and adding only the last 'date' to the file name.
Example:
File name is "Kevin's File.QDF"
What it currently does:
After first backup, with the date added becomes "Kevin's File (01-12-2013).RKN"
After second backup, with the date added becomes "Kevin's File (01-12-2013) (07-12-2013).RKN"
After third backup, with the date added becomes "Kevin's File (01-12-2013) (07-12-2013) (14-12-2013).RKN"
After fourth backup, with the date added becomes "Kevin's File (01-12-2013) (07-12-2013) (14-12-2013) (21-12-2013).RKN"
The old dates should NOT keep being retained in the new backup file name
What it should actually do:
After first backup, with the date added becomes "Kevin's File (01-12-2013).RKN"
After second backup, with the date added becomes "Kevin's File (07-12-2013).RKN"
After third backup, with the date added becomes "Kevin's File (14-12-2013).RKN"
After fourth backup, with the date added becomes "Kevin's File (21-12-2013).RKN"
Only the new dates should appended to the new backup file name.
-IM
Note that not all users pay attention to the resulting file name and how it gets larger, or how such a file name length in conjunction with the folder path can be problematic.
In saying that, the issue with the file name getting larger because the user has ticked the option to add the "Add the date to the file name" to the backup name should be fixed up and does not appear to be a complex problem.
A simple check by the 'backup function' to test for how long the file name is and if it exceeds say 250 characters, should either prompt the user to change the name or rename the file totally, keeping the actual file name and adding only the last 'date' to the file name.
Example:
File name is "Kevin's File.QDF"
What it currently does:
After first backup, with the date added becomes "Kevin's File (01-12-2013).RKN"
After second backup, with the date added becomes "Kevin's File (01-12-2013) (07-12-2013).RKN"
After third backup, with the date added becomes "Kevin's File (01-12-2013) (07-12-2013) (14-12-2013).RKN"
After fourth backup, with the date added becomes "Kevin's File (01-12-2013) (07-12-2013) (14-12-2013) (21-12-2013).RKN"
The old dates should NOT keep being retained in the new backup file name
What it should actually do:
After first backup, with the date added becomes "Kevin's File (01-12-2013).RKN"
After second backup, with the date added becomes "Kevin's File (07-12-2013).RKN"
After third backup, with the date added becomes "Kevin's File (14-12-2013).RKN"
After fourth backup, with the date added becomes "Kevin's File (21-12-2013).RKN"
Only the new dates should appended to the new backup file name.
-IM
Ifti, Product Owner
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6,616 Points
Hi Inigo,
Thank you for the detailed info. I surely will report it to the developers.
Cheers.
Ifti
Thank you for the detailed info. I surely will report it to the developers.
Cheers.
Ifti
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102 Points
No wonder Reckon want to use their own caused Reckon problem to make $4.90 /per min and are either not prepared to help or update their program and so far I have not managed to get these RKN restore solutions working....gets frustrating when I am getting further and further behind with restoring 12 months backups.....why can't the developers get it fixed.......it worries me -always thought Reckon was a good product until now.
Richard
Richard
John G, Information Support Analyst
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27,530 Points
Official Response
Thanks to all contributors on this issue.
Just to sum up the situation here. When you restore a backup with a date attached, the restored file has the name of the backup – that is, the original file name and the date of the backup.
When you create a backup the new date is added. If you restore that backup with two dates, then your file has two dates attached. Backup that file and a third date is attached.
And so it goes on.
I can understand the confusion leaving the date on the restored file eventually causes users. This issue has been reported to our Developers who will address it in their normal course of updates.
In the meantime you have two options.
Firstly, when restoring a backup with a date attached, rename the file with the date removed, rename the file through File > File Operations > Rename.
Please restrict the name to 8 characters. Note that in renaming you will over-write any existing files with the same name. then validate the renamed file.
Secondly, backup without dates. change your preferences at Edit > Preferences > Setup > Backup > and untick the option: Add the date to file name (QDATA_20080804).
Thanks everyone for your contributions – they are appreciated.
I am closing this thread.
regards,
John
Just to sum up the situation here. When you restore a backup with a date attached, the restored file has the name of the backup – that is, the original file name and the date of the backup.
When you create a backup the new date is added. If you restore that backup with two dates, then your file has two dates attached. Backup that file and a third date is attached.
And so it goes on.
I can understand the confusion leaving the date on the restored file eventually causes users. This issue has been reported to our Developers who will address it in their normal course of updates.
In the meantime you have two options.
Firstly, when restoring a backup with a date attached, rename the file with the date removed, rename the file through File > File Operations > Rename.
Please restrict the name to 8 characters. Note that in renaming you will over-write any existing files with the same name. then validate the renamed file.
Secondly, backup without dates. change your preferences at Edit > Preferences > Setup > Backup > and untick the option: Add the date to file name (QDATA_20080804).
Thanks everyone for your contributions – they are appreciated.
I am closing this thread.
regards,
John
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This conversation is no longer open for comments or replies.
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Keith Tier
Ifti, Product Owner
Can you please send your Customer ID and contact number to community@reckon.com.au and I will investigate it further.
Thanks
Ifti
Ifti, Product Owner
Let's try this:
Rename your data file:
Validate and Super Validate your file to try fixing any issues inside the data file:
Let me know how that goes.
Cheers,
Ifti
Keith Tier
Keith.
Ifti, Product Owner
Thank you for informing that renaming helped you.
We have seen this before that doing this fixes most backup issues. We have few articles about it in our Knowledge Browser too.
http://www.quicken.com.au/kb/search.asp?cate=16&search=backup&type=3&mode=search
For file naming problem, you may want try look into the Preferences to see if that helps:
Go to Edit > Preferences > Program> Backup > un-tick "Add the date to the file name" option.
Although when you create .rkn file and there's no icon next to it, it's still OK to restore that file.
To restore, do the following:
Thanks
Ifti