LODGING EMPDUPE FILES
Comments
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Hi Jo-Anne,
Have a look in company information (Company > Company Information), look at the ABN field (Tax Rego ID), there is a second smaller box next to it. If you have anything in that field at all, you will need to make sure its 3 digits in length, for example if you have 01 make it 001.
Let me know how it goes.
Regards,
Shane.0 -
Hi Jo-Anne,
Have you tried running it through the ECI? That is normally pretty good at pinpointing errors!
Otherwise what medium are you using to lodge it? I.e. GovReports, GovConnect, portal, etc.
Kind regards,
Sally McIntosh (sally@samsolutions.com.au)
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Hi Shane, I have the small box empty. I have checked it a couple of times. Thank you.
Sally. No I haven't tried running it through the ECI. I am trying to lodge it through the portal
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Probably tried it already. have all the employees got TFN.0
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tnks Kathy, have checked and re checked all employee details. thank you0
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Hey Jo-anne, this is a great troubleshooting guide for Emdupe files. There is also a known error on the ATO end for payment summaries which may also be affecting things (see: https://community.reckon.com/reckon/topics/ato-unable-to-open-payment-summary-lodgement-file-from-go...)0
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Hi Jo-Anne,
What version of Reckon Accounts were you using (open Reckon Accounts and press Ctrl and 1 at the same time - the top line has the full version details)? And is it last payroll years EMPDUPE file your submitting?
Thanks.
Shane.0 -
Hi Jo-Anne,
Try downloading and running the ECI to see if that helps to work out the error.
Kind regards,
Sally McIntosh
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