PAYG Payment Summaries not printing

Belinda_8323426
Belinda_8323426 Member Posts: 37
edited March 2020 in Payroll Premier
I am trying to print PAYG Payment Summaries for 2018 however not all statements are included in the print.

I have checked that the employees in question have 'both' selected to ensure I can print and email payment summaries.  However, the summary still does not produce.

Does anyone know how to resolve this?

Comments

  • HeatherJ
    HeatherJ Member Posts: 33 ✭✭
    edited July 2018
    Check the tick box for “exempt from payment summary “ is not ticked in the employee set up. Hope this helps.
  • Carmela Tavasci
    Carmela Tavasci Member Posts: 5
    edited July 2018
    I have the same issue, I have checked the box and it is not ticked but still no payment summary printed.
    Any other solution
  • Anna_7618698
    Anna_7618698 Member Posts: 17 ✭✭
    edited July 2018

    I have the same issue.  Never had this problem before!  Assistance required asap.

    I have an employee who left last week, so I need to print payg summaries, before upgrading to 2018/2019 to do final pay for this employee.


  • Carmela Tavasci
    Carmela Tavasci Member Posts: 5
    edited July 2018
    Hi Anna
    The reason it may not be printing is because the employee may have no PAYG for the year.  If so you need to put 1 cent in one pay which doesnt affect anything and then a payment summary will be generated.
    Hope this helps??