Problem with the salary sacrifice amounts on payment summaries being over-reported..

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John McColl
John McColl Member Posts: 4 ✭
edited January 2020 in Reckon Accounts (Desktop)
I am having a problem with the salary sacrifice amounts on payment summaries. The amounts are being over-reported despite being correct when I run a payroll summary report. As an example, for one employee the correct amount is $10000 but is showing on the payment summary as $16000. This has been a problem in past years as well so I resorted to issuing manual payment summaries for the employees involved. Could someone suggest how to fix this please.

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  • Adrian_6974554
    Adrian_6974554 Member Posts: 191 ✭✭
    edited February 2017
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    Hello John

    Have a look at the setup of your Salary Sacrifice payroll item.
    Ensure it is selected as reporting on the Gross. Then the Gross will reduce down by the salary sacrifice amount.

    Adrian
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    John, it could be a simple thing like a wrong payroll item is ticked for 'reportable fringe benefits'. Or it could be in your "Gross up" figure that you would have done on 31/3/15. If you still cannot find it then give me a call 0266834083 if you want
  • John McColl
    John McColl Member Posts: 4 ✭
    edited May 2015
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    Thanks Adrian. The gross is showing the correct figure so that doesn't seem to be the problem. It is only the salary sacrifice amount and only on the payment summary where the error is. The correct salary sacrifice amount shows when I run a payroll summary for the year to date. 
  • John McColl
    John McColl Member Posts: 4 ✭
    edited May 2015
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    Thanks Charles. I've re-checked the way the item is set up and all appears to be correct.I'm still checking a few other things and if that doesn't work I'll give you a call if that's ok.
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    That's fine
  • John McColl
    John McColl Member Posts: 4 ✭
    edited June 2016
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    Thanks for the responses on this. The problem is now resolved. Our setup plus data entry was correct however there was an error somewhere within the reporting of the salary sacrifice contributions. I used the solution to issue 4160 on the knowledge base to find the problem - accessing the report 'Super Report by employee'. This showed me some salary sacrifice contributions being incorrectly listed twice in the RESC column - once as it should be and then repeated alongside the employer contribution. Next step I opened the pay (unlocked it), closed it again and saved it (despite making no changes) and this fixed the super report and the payment summaries. 
  • Julie Fichera
    Julie Fichera Member Posts: 7 ✭
    edited August 2015
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    I will try 4160 and hopefully resolve this issue. thank you

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