RAH Shutting down

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  • Problem
  • Updated 2 weeks ago
I use the inventory in RAH and have a problem with one item number (LF14000N). Whenever I try to edit a supplier invoice, for example allocating a class to the invoice and this item number, the system always shuts down. It doesn't happen to any other item. Can someone give me any idea as to why it is happening. 
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JO-ANNE

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Posted 2 weeks ago

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Eric Murphy

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Its probably corrupt, something similar happened to us a while back before we actually started paying attention to maintaining our file.
Do a verify & rebuild on your file.
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JO-ANNE

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I verify the file every day, with no erros
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Eric Murphy

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Do you rebuild as well? I'd say do that as well. Either that or delete the corrupt item/invoice? Maybe talk to their tech support.
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JO-ANNE

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can't delete it, it's an item number we use all the time
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JO-ANNE

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will try again now and see how it goes
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JO-ANNE

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JO-ANNE

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this is the error message I am getting, can anyone decipher it?

I have verified and rebuilt the data with no errors

Code 14538 69386
(Edited)
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Linda Putland, Accredited Partner

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it sounds like the item is corrupt - are you able to delete it?  if not (as it has other transactions attached) can you resort your item list and then do a verify & rebuild?