Reckon Accounts Personal 2015 "Reckon Accounts Launcher has stopped working".

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  • Updated 3 years ago
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I have Reckon Accounts Personal 2015, using on W8.1 machine. Working without problem for months. This morning on launch received the message "Reckon Accounts Launcher has stopped working". Have tried right click and running as administrator, same thing. Rob
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Rob Stevenson

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Posted 5 years ago

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Jamaiel, Employee

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Hi Rob,

Welcome to Reckon Community!

If you can try restarting the computer as a start. Otherwise, to run it in Compatibility Mode and Admin from the icon's properties.

Hope it help!

Kind Regards,

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Joe Banek

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I am using Windows Business Vista and when I try to open up the Quicken Personal Plus 2015 programme I get the same message " Reckon Accounts Launcher has stopped working" 
If I start the computer in safe mode I can open up the programme and access my data. If I use various selective start ups I cannot open up the programme. A week ago my computer worked fine. I cannot restore my settings to a week ago so what do I do? I've reinstalled Quicken several times and this does not work. There is a defect in the software that seems to clash with the operating system in some circumstances. It's a pity Reckon don't have a simple solution.
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Reckon FAQs, Employee

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Hi Joe,

Sorry to hear of this problem.

This error occuring after a period of functioning properly suggests a conflict with a recently installed application or an update to some other application you have installed on your PC.  We aren't getting any calls of this error at the moment so its unlikely to be a Windows update.

As you can run the programme in safe mode means that it has been installed properly.

Rollback recent other application updates or uninstall the new application and try again.  

Hope this helps.

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Greig Pereira

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Dear Reckon Employee,
This is definitely an issue that commenced about a month ago for me too. Re-booting the computer has worked for me; however it is annoying to have to do so every morning!
As an advantage member could not get further help with this issue from phone support. Will be cancelling my membership next year after some five years.
We have been using Reckon (Quicken) for over 8 or so years since the expiry of 'MS Money'. Current machine Win7 32 bit, Personal Plus 2015. Haven't had this problem before the last month.
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We aren't getting any calls of this error at the moment so its unlikely to be a Windows update.

What's the point of calling if the company doesn't do anything about it.  I have been using Quicken/Reckon since the DOS Version 4 circa 1990 and every time I have raised a problem I have been given the usual 'straight out of the cookbook' replies but nothing was ever fixed.
In regard to this particular issue I would start with Adobe Flash Player.  Over the years I have had this problem and also the 'this is not the same computer...' issue whenever I updated Flash Player
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I am another user having exactly this issue. I have not had a problem with Quicken Personal 2015 for ever until this past week, when it has started crashing on launch. As suggested, a reboot has (so far) resolved the problem, but it then recurs after a couple of days. It is getting harder to maintain my faith in Quicken/Reckon as a stable product.

You say you aren't getting calls on this - well, you now have three at least!
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Additional information:

According to the Windows Update log, the only updates that have been installed since Quicken was running 100% reliably have been Definition Updates for Windows Defender. The most recent system update was KB2952664, but Quicken was operating with issue for two weeks after that was installed.

The Application Error Log contains either of two errors as follows. It seems random which one appears.

Faulting application name: qw.exe, version:, time stamp: 0x53ed81f8
Faulting module name: QWMAIN.DLL_unloaded, version:, time stamp: 0x53ed7e71
Exception code: 0xc0000005
Fault offset: 0x042a1f57
Faulting process id: 0x1e54
Faulting application start time: 0x01d116de51ce42e7

Faulting application name: qw.exe, version:, time stamp: 0x53ed81f8
Faulting module name: QWWIN.dll, version:, time stamp: 0x53ed718e
Exception code: 0xc0000005
Fault offset: 0x0003557f
Faulting process id: 0x161c
Faulting application start time: 0x01d116de028e44fa
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Thank you Babi.

I tried to explain that the problem I experience is that Quicken Personal 2015 just will not start at all. Hence the option of trying to create a new data file is not relevant as I do not get a running image.  I added to this thread because the problem I experience is the same as that described in the original post, and confirmed by Joe and Greg. Unfortunately, others have added to this thread and confused the issue with references to lost data, which was not mentioned in the original, or my, or the other posts I just mentioned.

I provided information about the error that occurs. After a reboot, it starts correctly, and I have not experienced any data loss. I do not believe that there is any issue with my data file(s). I provided information about updates which had been applied.

I'll be happy to provide my customer ID, but not in a public forum. Can you provide an email address to contact you directly please.

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Babi, Alum

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Hi Geoffrey,

Sure, I understand!

Yes, there might be some confusion on following about the exact issue with each of you. You could email me to with your customer ID.

Hope your membership is valid that would allow me to help you!!


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For the information of other readers, the advice I received was to totally remove and reinstall Reckon Accounts Personal 2015. It was recommended that I use the procedure at

Fortunately, the issue appears to have resolved itself, and I'm guessing that maybe one of the ubiquitous Microsoft patches may have cleaned up an earlier issue. However, this information may be of use to others in this thread.
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Greig Pereira

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Thanks Geoff,
I too can confirm that the problem resolved itself a couple of weeks ago. Haven't needed to re-boot the computer anymore! Never had an issue with data loss etc. just the Quicken launcher failing to respond.
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Greig Pereira

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This problem ("Reckon Accounts Launcher has stopped working") is back. Cannot figure out what update/program has caused this issue. Recently upgraded to 2016 and a week after that have had to re-boot the computer every morning.
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Good evening all.   I too have been frustrated with this problem and getting different symptoms each time I launched Reckon Personal 2017.  Sometimes it locked up at the splash screen (and I have to close it with Task Manager), sometimes it gave the message "Quicken Launcher Has Stopped Working" and sometimes it opened but only as a new user.   However I have found the solution.   It appears that Reckon must be installed on the operating drive (C:) AND the personal files MUST ALSO BE INSTALLED ON THE C: DRIVE.   My problem had come about because I installed Reckon on a new PC with a 120 GB SSD which holds only those programs that need speed, all other programs and all files are installed on the D: drive which is a standard 2 TB Drive.   This is the normal setup for modern PCs with an SSD, so more and more people are going to come across this problem.   Reckon you need to make this important information available somewhere.   I spent many hours uninstalling and reinstalling Reckon, purging directories and the like.