Reckon One chart of accounts problem

  • 3
  • Problem
  • Updated 2 months ago
I added a new Expense and Liability account to the chart of accounts. There are now no Expense or Liability accounts shown in the chart of accounts nor in All accounts. There are no accounts listed to choose from when, for example, making a payment or journal. I am unable to use the program because of this issue.
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Danielle Teague

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  • frustrated, annoyed

Posted 2 months ago

  • 3
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Sally Ransley

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I am having the same issue!  Would like an answer and a solution from Reckon 1 asap as the program is useless.

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Ted

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That's odd it is working for me. Added two accounts and they show up in the account list and also in transactions when I make a payment.
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Robyn

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I am also having the same issue.  Please help!!
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Robyn

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Actually, I have just solved the problem by adding in a new expense account, and now the whole chart of accounts has reappeared again.  Perhaps Sally and Danielle could give this a try as well.
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Danielle Teague

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Thanks Robyn. I added another account and everything seems to be working again. It's certainly a bug in the program.
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Peter O'Driscoll

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I was having the same problem for the past two days. I followed Robyn's suggestion and it works.
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Robyn

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That is good news Peter!
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Sally Ransley

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I have created an account and its fixed  Thanks everyone....hopefully its just a one off issue and it doesn't occur again or is part of a larger bug!