Reckon One payroll item not loading

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
Dear Reckon One support,

We could not add additional pay items including Bonus and Backpay to one of our staff as those pay items keep loading (waited for more than 30 mins and restarted Reckon One and PC).

The pay items worked for everyone else excepted this particular staff who have same payroll setting with everyone else.

Could you please advise potential solution?




Photo of Charlie Li

Charlie Li

  • 242 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Luke

Luke, Technical Support Team Leader

  • 3,436 Points 3k badge 2x thumb
Hi Charlie,

Could you please try removing the Bonus and Backup line from the employee's record and then add it back in.

Please let me know how you go.

Luke.
Photo of Charlie Li

Charlie Li

  • 242 Points 100 badge 2x thumb
Hi Luke,

thank you for your quick response. I tried that way (including use different internet explorer) and tried again after your response.

I have attached a new screenshot showing the current status of those pay item. The Amount neither get calculated nor added into the summary of bottom of the page.

Is there anything your helpdeak can do including refresh data or reload files?


Look forward to hear from you soon.
Photo of Luke

Luke, Technical Support Team Leader

  • 3,436 Points 3k badge 2x thumb
Hi Charlie,

Could you please try using a different web browser such as Google Chrome?

Luke
Photo of Charlie Li

Charlie Li

  • 242 Points 100 badge 2x thumb
Hi Luke,

As stated in previous comment, i have tried different browsers and restarted PC/login and log out Reckon One for multiple times already.
Photo of Luke

Luke, Technical Support Team Leader

  • 3,436 Points 3k badge 2x thumb
Thanks Charlie, I wasn't sure if you used Google Chrome or not as you stated you used Internet Explorer.

Nevertheless, it may be a good idea to get one-on-one attention from one of our Reckon One technicians who look into your particular book further. The number for Reckon One technical support is 1300 756 663.

´╗┐Luke