Renewal Fee/Licence Query

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  • Updated 2 weeks ago
Hi! I've paid the renewal fee for Reckon Accounts Premier but my licence information still shows that my licence is expiring soon even though payment has been processed...can anyone help? 
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Elizabeth Clayton

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Posted 2 weeks ago

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Kellie Cockerell

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Hi I had the same problem last month, if you click refresh licence under file it should update.  If you need to download the 2018 update, you can log into the members area with customer id & pin to access the downloads.  We didn't receive anything after we had paid, I had to ring the NZ office to find out we had been missed off the list when they sent out the 2018 update.  Hope this helps.
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Linda Putland, Accredited Partner

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Hi Elizabeth - your renewal fee each year entitles you to the latest version so what happens is that each year the expiry date of your subscription relates to the new version - and the old version expires... so it sounds like your 2017 is saying its going to expire soon... but once you upgrade to 2018 - your new expiry date will take effect... hopefully that makes sense?  If you have already upgraded and are still getting this message - then a call to Tech Support may be required?
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Elizabeth Clayton

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Thanks Kellie and Linda! I'd thought payment would update the licence and then you download the 2018 version... I haven't actually downloaded the new version yet because of a complicated server system, so that is very likely the issue. Thanks for the information, much appreciated :) 
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Linda Putland, Accredited Partner

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What you are thinking would work if your expiry date was say October and you were already on the current version - but once a new version is released (usually April annually) it will be looking for the current version.  :)
(Edited)
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Elizabeth Clayton

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Great, thank you for your help!