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Matthew Archibald
Matthew Archibald Member Posts: 1 ✭
edited October 2017 in Reckon Accounts (Desktop)
can someone help me ... while attempting to send an invoice, the error message "this action cannot be completed because the program is not responding choose 'switch to' and correct the problem" and I am stuck there I am running Reckon 2014 small business edition and microsoft outlook 2013 on windows 7 home premium platform

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  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Matthew, is there an option to click 'Continue' or 'Ok'? According to support article 4897 this resolved this issue with RAB2013.

    There were other reports of steps if the 'Switch to' failed: 4933

    Final support article to try would be: http://kb.reckon.com.au/issue_view.asp?ID=4943

    Let me know how you go!

  • Mike Maltby
    Mike Maltby Member Posts: 19 ✭✭
    edited July 2015
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    I have been unable to resolve this issue (& related issues) on a site with RA2015 & Office 2010 64bit. Can you please confirm that this configuration should allow emails to just go without getting “There is no default mail client”, or “Server busy”, or “Program is trying to send an email” messages. Or is there a compatibility issue with 64bit versions of Office that can only be resolved by removing & installing a 32bit version of Office?
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Try this one Mike: http://kb.reckon.com.au/issue_view.asp?ID=4062

  • Mike Maltby
    Mike Maltby Member Posts: 19 ✭✭
    edited July 2015
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    Thanks Mirko. That is one of the multiple suggestions I have tried before posting my query. Can you please confirm that there are no compatibility issues as far as Reckon are concerned with 64bit versions of MS Office.

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