Super Details not showing correctly on Pay Slips

Options
Steve B
Steve B Member Posts: 50 ✭
edited September 2019 in Accounts Hosted
Since the upgrade to Reckon Accounts Hosted R2 ?the super details of my employees are showing all the wrong Superannuation names wrong.  The account number shows correctly, however it only shows Media Super (which is our default) superannuation company on all employees pay slips.

I have looked and looked and looked and I cannot seem to fix the problem.

Please help.

Comments

  • Steve B
    Steve B Member Posts: 50 ✭
    edited September 2019
    Options
    Hi there, can anyone from Reckon Support help me with this.  It has been 4 days now.
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2019
    Options

    Hi Steve

     

    It’s a little difficult to determine without seeing the data itself as it could be one of a number of things …

    The Super information shown on an employee’s payslip is drawn directly from what is set up in their individual record for Super along with what is set up for the applicable Super Payroll Item selected.  

     

    I’m assuming that you have “Media Super” set as the Super Default Fund in your Preferences?

    Was this the Payroll Item originally on each Employee’s record & you’ve since updated/renamed this or added a new Payroll Item for each of their specific Funds?

     

    You may be better having an Accredited Partner assist you one-on-one on-site in order to resolve this …

    Whereabouts are you located?

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Categories