Trouble exporting report to excell

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  • Updated 5 months ago
Hi all, I am having trouble with exporting reports into excell - it has started to grey out the option of exporting to a worksheet and I can only export to a csv file - is this because my old version of reckon is not compatible with my excell 2019 version?
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becky

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Posted 5 months ago

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Vickie Wesolowski

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HI Becky, I'm using Reckon Desktop 2018 with Excel 2016 and I can't save to Excel either. It stopped working a year or so ago. Reckon's suggestion was to open Reckon as an administrator but that created other problems so in the end I gave up and now export to .csv and then format and resave to .xlsx which is an absolute pain.
Hi Ladies

Vickie - I am running desktop 2018 & excel 2016 and it works fine.  Having said that I have an issue with excel occasionally 'not responding'.  This happens occasionally on export but I find if excel is open first I don't have an issue.

Becky - What vers of Reckon are you running?  2019 office will be the issue, I have regretted the day i upgraded from 2013, can you set excel to work as older version or have 2 excel versions installed an old 2010-13 and your current one.  Other programs cannot recognise open office or office 365 on the cloud, it has to be installed on PC.
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Vickie Wesolowski

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It used to work for me too but unfortunately it doesn't anymore.
Becky try repairing excel or office from the control panel>programs or reinstalling.

First check all windows updates are installed,check any office updates are done first.  Close all programs before repair or re-installing office