Unable to email from Enterprise Trial with Outlook 2013/WIndows 8

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Kate Maynard
Kate Maynard Member Posts: 3 ✭
edited August 2016 in Reckon Accounts (Desktop)

Hi all! Running Enterprise trial at the moment, but cannot email from Outlook 2013. I am running as administrator, but the following message keeps appearing:

SERVER BUSY. This action cannot be completed because the "Tax Invoice from...(Plain Text)" program is not responding. Choose "Switch to" and correct the problem.

Even when I choose "Switch to" I have no idea of what to do and the error message is insistent until I close the Outlook New Message box.

Any ideas?

Kate.


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  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Kate,

    I've found the following article which seems to link to up a similar error experienced by some customers:
    http://kb.reckon.com.au/issue_view.asp?ID=3775

    The solution suggested states that "Users who have experienced this problem have had the most success with clean uninstalling Office Outlook and reinstalling it."

    Might be worthwhile giving that a go, let me know how it goes.

    Cheers,
    Mirko


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