UPLOAD CSV FILE PROBLEMS

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  • Question
  • Updated 3 years ago
  • (Edited)
csv file imports do not appear - I have tried importing csv files a number of times and the message is - "There is nothing here yet" it also seems that transactions that hadn't been reconciled that were there before attempting the import have now disappeared.
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Jennifer Enright

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  • frustrated and angry

Posted 3 years ago

  • 1
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Kim Chapman - COS Business Solutions, Accredited Partner

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Hi Jennifer

Have you completed the mapping correctly? Ie. Date, Description etc.

Also look at is your csv, tab or comma separated?

If these are correct then it should import successfully, if not then it looks like it is working, but nothing comes through.

Kind Regards
Kim Chapman
www.chapmanofficeservices.com
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Jennifer Enright

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would be good if it gave you an error report - but like everything else with this program i think it is crap.
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Kim Chapman - COS Business Solutions, Accredited Partner

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Sorry you feel that way Jennifer.

I have enough confidence in Reckon One now that I have just transferred my own business over to Reckon One from Reckon Accounts.

Yes there are areas that need improving, but Reckon One is constantly being developed, I have seen that on a grand scale over the last few years. Rest assured Development/Reckon do read all the Community Posts and your feedback with regard to the error message will undoubtedly noted.

Hopefully you find some good features in Reckon One.

Kind Regards
Kim Chapman
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Jennifer Enright

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I havent yet not compared to Quickbooks or zero
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Nic, Alum

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Hi Jennifer,

Thanks for posting :) I would like to know more details with your problems when uploading CSV files if you're ok with that. Please feel free to send me and email - nicole.commander@reckon.com

Cheers,
Nic