YODLEE ID dissapears sometimes

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Jay Garland
Jay Garland Member Posts: 130 ✭
edited November 2017 in Reckon Accounts (Desktop)
I set-up my accounts and entered everything correctly including the YODLEE ID code and next time I went in the download function wasn't working and the YODLEE ID had gone. My friend had a similar problem. It only happened with a couple of accounts. Maybe a bug? Even if other fields were incorrect, I wouldn't expect it to wipe the YODLEE ID.

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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hello Jay,

    Sounds like a corruption - those numbers should not change until you change them.

    Please do the following:
    Resort all your lists
    Rebuild the Data File and the Verify to confirm no errors remain.

    Try again.

    If the number continues to change then create a new bank/credit card account and merge the old one into the new one.

    Guides are available here:
    Re-Sort and Rebuilding.
    Merge Accounts


    Hope this clears the problem.

    regards,
    John

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