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Re: How to change employee name due to typo

Hi @Leanne_7663246,

That's awesome to hear! I'm happy that we managed to get this resolved for you as quickly as possible.

I hope you have a great day and speak soon.

Lucas

1

Re: How to change employee name due to typo

ah you are amazing Lucas. I don't normally use this company file but was filling in for staff on leave. Turns out there was an non active employee with the same name. I deleted the time sheets against it and update the spelling and all good now.

thanks for your help

Leanne_7663246

4

Re: How to change employee name due to typo

Thanks Lucas and Gerry. I tried logging in as admin and still doesn't work. Its strange as I am sure I have updated stuff before like that. It says the following

Leanne_7663246

1

How to change employee name due to typo

Hi

We have an employee who's name has been spelt wrong. It has an i instead of u. I tried changing it in the profile but it won't let me. How do we fix it up

thanks

Leanne

Leanne_7663246

1

Re: Reckon Accounts 2022

I agree, but give me a call if there's something that I can help you with.

GerryWinter

1

Re: How to change employee name due to typo

I have just tried it on mine and. under the personal info tab it all seems to work OK.

GerryWinter

3

Re: TERMINATING AN EMPLOYEE WITH NOTHING TO PAY OUT

https://community.reckon.com/discussion/comment/20649781#Comment_20649781

Hello Jason,

Thank you very much for the quick reply.

I will delete the leave details as prompted in Reckon Payroll and shown above.

I really appreciate your help.

Regards,

Jen

JEN

1

Re: Reckon Accounts 2022

Dear @Pauken ,

I'm sorry to hear you're having some issues with your Reckon Accounts Personal.

The subscription model for the software currently is on a yearly basis.

If you'd like, I could try and figure out what's causing your software to bring up these errors?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Alexis McKeown

1

Re: Reckon Accounts 2022

If you want to give me a call, I will look at your file to see what the problem is and hopefully resolve your issues.

GerryWinter

1

Re: Payroll sign in error

Hi @Gayle_10863666

I think I saw what you're referring to while I was playing around in my own test book today. It looks like the Software ID alert message appears ever so briefly and then disappears again after Reckon Payroll completes the check and finds the option ticked in the book settings.

That's my assumption anyway but yes it definitely looks like something new. I'll have a quiet word with the product team and see if that's something that can be sharpened up.

Rav

1