Best Of
Re: Credits not applying to customer invoice
Its a little difficult to determine what's happened without seeing the templates etc.
I'm wondering if it may just be that you've not got the correct field/label - "Balance Due" - on the template ? :

Re: Do we have to clear out the YTD figures in STP1 and send an Update Event to the ATO?
Sorry, I didn't attend the webinar yesterday so I'm not sure what that advice is in relation to specifically but if my I'm understanding correctly though, no you won't need to do anything to the balances you've previously sent under STP Phase 1 this financial year.
The ATO operates a hybrid disaggregate method to support folks transitioning to STP Phase 2. What this means is, they don't expect you to redo any previous pays that were sent under Phase 1 after you make the switch. There's more info on this on the ATO's website HERE.
One thing I will highlight though is, the balance of some pay items that were previously attributed to gross under STP Phase 1 will remain as they are in the EOFY finalisation but after switching to STP Phase 2 they have become disaggregated and any balances paid after the switch will be shown separately.
There's some more info on this in the following articles which might be handy -
Disaggregation of gross in your EOFY finalisation in Reckon Payroll 📅
Understanding how to prepare and reconcile your EOFY with Reckon Payroll 📅
Hopefully I've understood your question correctly but if not, please let me know 🙂

Re: Changing Employee from Full-time to Part-Time
Hi @Glenys
You'll only need to make the necessary edits to their employee information, there is no date field or requirement to mark the change, it will just take effect once you save the changed information in their profile.
If you are using the Pay Setup feature for the employee, don't forget to also review this and confirm that the pay details remain correct or need changing. You'll find Pay Setup in the specific employee's profile as well.

Re: Reckon hosted Payroll - default pay not appearing
you’re very welcome, hope it works
Re: Leave Liability Report
Thanks for the reply.
I ended up just deleting the line and re-entering it and it now works.
Not the best way to be doing things, but apparently the only way that works.

Re: How do I fix the payslips YTD - after new update
Hey Shaz,
I overrode the backup process (very clever) and rebuilt the system 3 times, and the pay slips have rectified themselves! Showing the correct YTD amounts.
Very cool,
Thank you for your help,
Problem solved.

Re: Reckon hosted Payroll - default pay not appearing
you could try ticking this box and see if it makes a difference. Mind you mine is not ticked but it does remember the previous week
Re: How do I fix the payslips YTD - after new update
Sure can - will do now and report back.
