Best Of

Re: Reckon Home and Business V31

Well, thank you so much Gerry !- you walked me though this, which appeared to me quite a difficult exercise and now after your expert tutoring , I have a much clearer idea of what I’m doing and more importantly the steps to open the file , and where to store it. Also the idea of shortening the rkn file name is a great idea. So thanks very much for your help and input.

Mikejohn.

Mikejohn

3

Re: Newbie question about P&L report

Think I have it sorted now. Thanx.

LifechangesT

1

personal plus has stopped working, will not open at all

F

Firstly on day 1 all my shares data had disappeared but the rest of the program worked, then on day 2 this is what I now get when I try and open the program:

Firstly pics Q1, 2 and 3 in order. Then we I try to restore from the backup file, I get pics Q4, 5 and 6. From pic 6 there is no option so save in a Quicken folder.

thanks

Geoff

m3993003

1

Re: How to I delete old STP files from My Live Q Drive in Hosted

Hi @Pivacadmin

It’s entirely up to you whether you want to delete them. There are several options available to keep My Live Q clean and tidy, such as

Create a folder and place all the STP files in it.
If you want to delete them, you will need to do so one by one.

To delete a file, place your cursor on the file you want to delete, right click and then press CTRL+D.

I hope this information helps. Thank you!

Regards

Tanvi

Tanvi_kataria

2

Re: How to I delete old STP files from My Live Q Drive in Hosted

Hi @Pivacadmin,

Its ok to leave these files in the Q Drive, however if you would like to clean it up, you can delete them.

We have a KB article for this:

https://help.reckon.com/article/k2d8o6k9s6-kba-5645-deleting-a-file-in-reckon-accounts-hosted

Let me know if this helps 😁

Jason Zhu

2

SAVE A DELIVERY DOCKET AS A PDF TO ATTACH TO AN EMAIL

Hi Team,

I need to save a delivery dockets as a PDF file to attach to an emails. However, when I do save it (Save As - desktop) I can't seem to find it.

Am I saving it in the wrong place or is there another way to save the delivery docket?

Thanks.

JEN

1

Re: SAVE A DELIVERY DOCKET AS A PDF TO ATTACH TO AN EMAIL

Hi @JEN,

If you are using Hosted, it might still be saving those PDF's onto the cloud.

Have a look at this guide on how to download files from Hosted onto your desktop:

https://community.reckon.com/discussion/8034747/how-do-i-download-files-from-reckon-accounts-hosted-%EF%B8%8F

Jason Zhu

2

Re: iPhone Payroll App seems to not like being used early in the morning

Hi @Dean,

That's awesome to hear! I'm glad that this was resolved for you.

If you ever require assistance in the future, please reach out and I will do my best to assist you.

Thank you and speak soon.
Lucas

Lucas Andrews

1

Re: Reckon Home and Business V31

hi to Gerry and Datarec…thank you both for your responses- will try your suggestions, if I have a problem will call Gerry…much appreciate your input.

Mikejohn

2

Re: how do i contact reckon on the weekend?

Hi @JTB346

Sorry to hear you had some trouble getting help this weekend. Our Reckon Accounts Hosted technical support team are available over the weekend between 9am - 4pm (AEST/AEDT).

If you haven't already had a chat with the team this morning let me know and I'll organise a call for you.

Rav

1