Best Of

✅ FINAL UPDATE - ISSUE RESOLVED

Hi everyone,

This issue should now be resolved and access to both Reckon Accounts Hosted Australia and New Zealand is fully available.

If you run into connection issues, in the first instance please logoff any active sessions in your Reckon Accounts Hosted control panel before retrying. For step by step instructions please click here - The attempt to login with user name failed. This user is already logged into the company file 💻

If you encounter any issues with accessing your Reckon Accounts Hosted service after trying the above, please sing out by creating a new post by clicking HERE and include as much detail as possible including screenshots.

Last but certainly not least, thank you all so much for your patience while we worked through the issue this morning. I fully appreciate it's not the ideal start to a new working week, and we'll be looking into the reasons why this occurred so we can better understand how to prevent similar issues in the future and improve our processes moving forward.

Thanks everyone!

I had that message as well and I went into log off remote sessions and logged off and finally got in.

Hi everyone,

Thanks for your reports on this and apologies for the hassle this is causing you on a Monday morning, certainly not the best start to the week and I apologise for that.

We've got the team looking into this at the moment.

I've merged your posts into this main announcement so everything is in the once place and you receive updates as soon as they're posted.

More info to follow.

yes @Rav , all good, sorry I panicked

Finally working my end now!

I was able to logon yesterday after maintenance on Saturday night though

this happened 2 hours before maintenance started, but only on one of my logins, so I was a bit freaked out. However I tried again at 10.04 and for a few brief moments it was all good so I felt relieved.