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Reckon One search "facility"

In the olden days I used to write help screens for IBM mainframe systems so I think I feel overqualified to comment. The search facility within Reckon One leaves a lot to be desired. Alls I want to do is search for an amount that I found on the bank statement. It's impossible. The help on the search facility is ridiculously complicated. Ive only been using Reckon for 20 years. Why could the developers not just take what is already in the Reckon desktop product and use that? It's the best search facility of any of the sme software. Thank you for your time.

Zappy

2

Re: Important Update - Reckon One invoice emails, customer passwords and more! ✨

Looks like Reckon has completely mishandled invoicing issue and has not had best intentions of clients. Like I said the only time this feature is any good is if there is an update to invoice but again if the customer has already downloaded incorrect invoice you still need to notify them to re-download so it's still extra effort. To me that doesn't save time or effort but look at all the mess you have created by forcing users to click links and rely on Reckon servers to download the invoice. Revert it back to attachments and don't force people into something that clearly doesn't add value or make things easier.

hiten

3

Re: Drag & Drop not working for attachements

confirming that drag and drop now works for us,

PCsforKids

1

Re: Employee gone from Casual to Full-time

Great - thanks for the clear instructions - found it.

Kali

1

Re: XML file error on session timeout

This issue is no longer occurring so fix must have been released and is working. Thank you Devs.

PCsforKids

1

Re: Adjusting leave balances

Hi Zheng - out of interest did you have the Leave Loding payroll item included in the paycheque but it didn't calculate, or did you not have the leave loading payroll item in the paycheque at all?

Thank you
Robyn Kelly

Robyn Kelly (Partner)

1

Re: Employee gone from Casual to Full-time

Hi @Kali ,

Good morning, In regards to the notes, please follow these steps: Contacts Centre → Employees → select employee account → under General tab, you should be able to see Notes section.

I've attached a screenshot for your reference below.

Cheers,

Nick

Nickiu

1

Re: Invoices have vanished?

Dear @Michelle_7070859 ,

It was likely that you either marked them as Paid, or left them in Draft, but had the Invoices screen on the opposite option (eg. you were in the Drafts section, but the Invoices were in Paid).

Typically, logging in and out, you will be put in the All section, which will show all invoices regardless of payment/billing stage.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Alexis McKeown

1

Re: Set up branch 1 - need to change to branch 2

The only reason I'm asking is, its a little unusual for an ABN to have a 002 GST branch number without 001 as well, since 001 is the default.

I'm certainly not an expert or authority on the matter though so if they've told you it needs to be 002 then I guess we'll take that as the correct advice and move forward with that.

I can see that there have been a small number of STP submissions sent under your branch 1 registration for your ABN. The first thing you'll need to do is reverse or 'zero-out' these submissions sent under the incorrect branch. To do so you'll need to follow the steps outlined in this help guide - https://help.reckon.com/article/bza3n41wfo

The above is a crucial step as it will remove the balances sent for your employees on the ATO end so they don't appear un-finalised when tax time rolls around next year.

Once that's been completed, you'll need to setup a separate STP entity in GovConnect under your existing account for your ABN, but this time under branch 002.